All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.96 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.89 % uptime
Today
eKYC Services ? Operational
90 days ago
99.99 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
ID Verification - Authoritative Sources Operational
90 days ago
99.98 % uptime
Today
Face Match API ? Operational
90 days ago
99.98 % uptime
Today
VIDA Sign Operational
90 days ago
99.99 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.99 % uptime
Today
Cloud Signing (CSC) Operational
Truesigner API Operational
90 days ago
99.99 % uptime
Today
OCSP services Operational
90 days ago
99.99 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.97 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 00:25 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:56 WIB
Scheduled - To improve our services to customers, we are informing you that we will carry out system scheduled maintenance which is required on high priority.
During this maintenance window, VIDA services will be unavailable. The services will resume immediately after the maintenance window.
Please accept our sincere apologies for any inconvenience that this may cause.
Please contact us at support@vida.id if you have any other queries or visit www.vida.id/faq

Aug 10, 16:39 WIB
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 22:36 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 18:10 WIB
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 17:59 WIB
Investigating - VIDA customers could be experiencing the degraded services on VIDA services. Currently we are investigating the issue
Aug 10, 17:56 WIB
Resolved - Service is stable and Incident has been resolved.
Aug 10, 13:19 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 13:07 WIB
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 12:50 WIB
Investigating - VIDA customers would be experiencing the degraded services on VIDA services. Currently we are investigating the issue.
Aug 10, 12:35 WIB
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Postmortem - Read details
Aug 8, 13:58 WIB
Resolved - Service is stable and incident has been resolved.
Aug 8, 13:57 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 13:01 WIB
Identified - VIDA is experiencing degraded Face matching services from our authoritative partner's services.
We have investigated the issue and identified that seems to be issue with our one of authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.

Aug 8, 12:45 WIB
Investigating - VIDA customers would be experiencing the degraded services on VIDA services. Currently we are investigating the issue.
Aug 8, 11:39 WIB
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Postmortem - Read details
Aug 6, 15:26 WIB
Resolved - Service is stable and incident has been resolved.
Aug 6, 15:26 WIB
Monitoring - "VIDA's monitoring shows no issues with our Authority Partner for the last 7 hours. This incident appears to be resolved, but we will continue to monitor throughout today and will communicate with our partner for final confirmation"
Aug 6, 08:14 WIB
Update - "VIDA's investigation shows one of our Authority Partners is experiencing issues.
Using internal traffic management, VIDA is able to correctly service approximately 70% of traffic to our Face Biometric Verification system, but 30% of the calls are failing.
Authority Partner has no concrete deadline to share at this time. Best known workaround is to retry the call."
We are continuing to work with our Authoritative Partner's Team to debug and find a resolution for this issue.

Aug 5, 19:05 WIB
Update - "VIDA's investigation shows one of our Authority Partners is experiencing issues.
Using internal traffic management, VIDA is able to correctly service approximately 70% of traffic to our Face Biometric Verification system, but 30% of the calls are failing.
Authority Partner has no concrete deadline to share at this time. Best known workaround is to retry the call."
We are continuing to work with our Authoritative Partner's Team to debug and find a resolution for this issue.

Aug 5, 16:11 WIB
Update - "VIDA's investigation shows one of our Authority Partners is experiencing issues.
Using internal traffic management, VIDA is able to correctly service approximately 70% of traffic to our Face Biometric Verification system, but 30% of the calls are failing.
Authority Partner has no concrete deadline to share at this time. Best known workaround is to retry the call."

Aug 4, 20:55 WIB
Update - We are continuing to work with our Authoritative Partner's Team to debug and find a resolution for this issue. VIDA will deliver the next update within 2:30 PM WIB tomorrow 05/08/2022
Aug 4, 17:04 WIB
Identified - VIDA's connection to our Authority Source partner is experiencing high latency, resulting in multiple retries needed for some traffic.
We have investigated the issue and identified that seems to be issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging. Workaround is to retry the transaction after a few minutes". VIDA will deliver the next update within 5:00 PM WIB.

Aug 4, 11:59 WIB
Investigating - VIDA's connection to our Authority Source partner is experiencing high latency, resulting in multiple retries needed for some traffic. We are investigating if the issue is the network link or our Authority partner's systems. Workaround is to retry the transaction after a few minutes"
VIDA will deliver the next update within 5:00 PM WIB 04-08-2022

Aug 4, 09:45 WIB
Aug 5, 2022
Aug 4, 2022
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Postmortem - Read details
Aug 1, 20:25 WIB
Resolved - Service is stable and incident has been resolved. Thank you.
Aug 1, 16:58 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 16:30 WIB
Identified - The issue has been identified and a fix is being implemented.
Aug 1, 16:28 WIB
Investigating - VIDA customers could be experiencing the degraded services on VIDA services. Currently we are investigating the issue
Aug 1, 16:27 WIB
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.