All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.95 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
99.93 % uptime
Today
KTP OCR API Operational
90 days ago
99.93 % uptime
Today
Liveness API Operational
90 days ago
99.96 % uptime
Today
VIDA SSO service Operational
90 days ago
99.98 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
99.93 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
99.93 % uptime
Today
Income Verification Operational
90 days ago
99.98 % uptime
Today
VIDA My-Service Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
99.97 % uptime
Today
Liveness SDK Operational
90 days ago
99.96 % uptime
Today
VIDA Sign Operational
90 days ago
99.95 % uptime
Today
Digital Sign - Web Operational
90 days ago
99.96 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.96 % uptime
Today
Digital Sign - API Operational
90 days ago
99.96 % uptime
Today
OCSP services Operational
90 days ago
99.96 % uptime
Today
VSP Service Operational
90 days ago
99.9 % uptime
Today
VIDA eMeterai service Operational
90 days ago
99.96 % uptime
Today
VIDA Auth services Operational
90 days ago
99.98 % uptime
Today
Device Token services Operational
90 days ago
99.98 % uptime
Today
VIDA Auth Services Operational
90 days ago
99.98 % uptime
Today
Phone Token Service Operational
90 days ago
99.98 % uptime
Today
Authoritative source Operational
90 days ago
99.95 % uptime
Today
Biometric Verification - Authoritative Sources Operational
90 days ago
99.92 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.92 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
99.95 % uptime
Today
Network Provider Service Operational
90 days ago
100.0 % uptime
Today
VIDA Pass Operational
90 days ago
100.0 % uptime
Today
VIDA website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VIDA - SCHEDULED MAINTENANCE May 22, 2026 00:00-01:00 WIB

We are writing to inform you of a scheduled maintenance of the network/system for our VIDA services.

The details of the maintenance are as follows:
Agenda: Network Infrastructure Optimization – BGP Routing Implementation.
Day: Friday.
Date: 22 May 2026.
Time: 00:00 - 01:00 WIB.
Downtime Estimation: 1 hour.
Impact: All VIDA Services will experience performance degradation during this period.
Posted on May 07, 2026 - 10:13 WIB
May 12, 2026

No incidents reported today.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
VIDA SMS OTP Delivery Service Degradation
Resolved - This incident has been resolved.
May 8, 14:27 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 14:27 WIB
Identified - We are currently detecting an issue affecting our OTP delivery service, which may cause delays or failures in OTP receipt for some users. Our related team is actively investigating and working on the necessary recovery actions to restore the service as soon as possible.
May 8, 11:16 WIB
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
May 3, 03:00 WIB
Monitoring - The issue has been identified and a fix is being implemented.
May 3, 02:42 WIB
Update - The issue has been identified and a fix is being implemented.
May 3, 02:04 WIB
Identified - The issue has been identified and a fix is being implemented.
May 3, 02:03 WIB
May 2, 2026

No incidents reported.

May 1, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
May 1, 15:36 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 15:18 WIB
Identified - The issue has been identified and a fix is being implemented.
May 1, 14:38 WIB
VIDA - SCHEDULED MAINTENANCE
Completed - The scheduled maintenance has been completed and currently under monitoring to ensure optimal performance.
May 1, 04:18 WIB
Update - We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our VIDA services.

Due to unforeseen circumstances, we require additional time to complete the maintenance. The new estimated completion time is extended to 03:00 AM on May 1nd, 2026.


The details of the maintenance are as follows:
Agenda: Container Platform Upgrade.

Day: Friday.
Date: 01 May 2026.
Time: 00:00 WIB - 02:00 WIB.
Downtime Estimation: 2 hours.
Impact: All VIDA Services will experience performance degradation during this period.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,
VIDA
May 1, 02:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 WIB
Scheduled - Dear Valued Customers,

We hope this messages finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Container Platform Upgrade.
Day: Friday.
Date: 01 May 2026.
Time: 00:00 WIB - 02:00 WIB.
Downtime Estimation: 2 hours.
Impact: All VIDA Services will experience performance degradation during this period.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Apr 2, 12:13 WIB
Apr 30, 2026
VIDA Sign Service Degradation
Resolved - This incident has been resolved.
Apr 30, 20:42 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 20:11 WIB
Identified - The issue has been identified and a fix is being implemented.
Apr 30, 19:09 WIB
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage