All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.94 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.84 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.76 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
90 days ago
99.99 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.85 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.99 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.95 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Income Verification Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
99.88 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.89 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.89 % uptime
Today
Truesigner API Operational
90 days ago
99.89 % uptime
Today
OCSP services Operational
90 days ago
99.89 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.89 % uptime
Today
VSP Service Operational
90 days ago
99.81 % uptime
Today
Emeterai service ? Operational
90 days ago
99.91 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Authenticator services ? Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.98 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024
VIDA Verify Service Degradation - Authoritative
Resolved - Service is stable and this incident has been resolved.
Dec 7, 09:51 WIB
Monitoring - Based on our checks, the service is getting back to normal but we are still monitoring it.
Dec 7, 09:06 WIB
Update - We are writing to inform you of a potential impact to some of our services. On Saturday, 07 December 2024, we encountered some issues with our Identity Verification and Face Biometric services.

The details of the issue are as follows:
Date : 07 December 2024.
Problem : VIDA Identity Verification and Face Biometric service is performing with delayed response for some of the transactions.
Impact : Identity Verification and Biometric Service.
Root Cause : Investigating.
Remediation : Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Dec 7, 08:32 WIB
Update - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Dec 7, 08:15 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Dec 7, 08:14 WIB
Dec 6, 2024
VIDA Verify Service Degradation
Resolved - Service is stable and this incident has been resolved.
Dec 6, 15:31 WIB
Update - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Dec 6, 14:40 WIB
Monitoring - A fix has been implemented by VIDA authority partner team. We are monitoring the results for some time.
Dec 6, 14:39 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Dec 6, 14:05 WIB
Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
VIDA - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 2, 23:28 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 WIB
Scheduled - We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.


The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.


The details of the maintenance are as follows:
Agenda: Deployment of Notification Service.
Day: Monday.
Date: December, 2nd, 2024.
Time: 23:00 WIB - 00:30 WIB.
Downtime Estimation: Approximately 1 hour and 30 minutes during the maintenance window.
Impact: Web-hook notification will be temporarily disrupted during the maintenance.
Note: The VIDA team will be monitored for next 24 hours following the completion of the maintenance.


We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Nov 26, 16:59 WIB
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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