Identified - Due to intermittent service degradation from one of VIDA's Authority Partner's service, the VIDA eMeterai service is impacted. VIDA technical team is working with our authority partner team to resolve it ASAP. VIDA will deliver the next update within 12:00 WIB
Mar 01, 2024 - 09:00 WIB

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.8 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.35 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.62 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
ID Verification - Authoritative Sources Operational
90 days ago
99.64 % uptime
Today
VIDA SSO service Operational
90 days ago
99.99 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Degraded Performance
90 days ago
99.97 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.99 % uptime
Today
Cloud Signing (CSC) Operational
Truesigner API Operational
90 days ago
99.99 % uptime
Today
OCSP services Operational
90 days ago
99.99 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.99 % uptime
Today
VSP Service Operational
90 days ago
99.99 % uptime
Today
Emeterai service ? Degraded Performance
90 days ago
99.86 % uptime
Today
Third Party Components Operational
90 days ago
99.97 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.93 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 1, 2024

Unresolved incident: VIDA service degradation.

Feb 29, 2024
Postmortem - Read details
Feb 29, 16:31 WIB
Resolved - Service is stable and this incident has been resolved.
Feb 29, 16:26 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Feb 29, 15:20 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
VIDA technical team is working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 15:30 WIB today.

Feb 29, 13:29 WIB
Feb 28, 2024
Postmortem - Read details
Feb 28, 12:58 WIB
Resolved - Service is stable and this incident has been resolved.
Feb 28, 06:48 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Feb 28, 05:30 WIB
Update - We regret to inform you that VIDA verify services are still experiencing disruptions. Our technical team is working diligently with the VIDA authority partner's team to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 10:00 WIB today 28-02-2024.
Feb 28, 00:15 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
VIDA technical team is working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 00:00 WIB tomorrow 28-02-2024

Feb 27, 23:37 WIB
Feb 27, 2024
Postmortem - Read details
Feb 27, 18:23 WIB
Resolved - Service is stable and this incident has been resolved.
Feb 27, 17:56 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Feb 27, 15:22 WIB
Update - We regret to inform you that VIDA verify services are still experiencing disruptions. Our technical team is working diligently with the VIDA authority partner's team to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today 27-02-2024.
Feb 27, 12:55 WIB
Update - We regret to inform you that VIDA verify services are still experiencing disruptions. Our technical team is working diligently with the VIDA authority partner's team to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 13:00 WIB today 27-02-2024.
Feb 27, 08:24 WIB
Update - We regret to inform you that VIDA verify services are still experiencing disruptions. Our technical team is working diligently with the VIDA authority partner's team to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB today 27-02-2024.
Feb 27, 00:15 WIB
Update - Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 00:00 WIB today 27-02-2024.
Feb 26, 21:53 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
VIDA technical team is working with VIDA's authoritative partner team towards service recovery.

Feb 26, 20:29 WIB
Feb 26, 2024
Postmortem - Read details
Feb 26, 19:14 WIB
Resolved - Service is stable and this incident has been resolved.
Feb 26, 19:14 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Feb 26, 18:37 WIB
Update - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Feb 26, 18:36 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
VIDA technical team is working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 20:00 WIB today.

Feb 26, 18:31 WIB
Postmortem - Read details
Feb 26, 18:30 WIB
Resolved - This incident has been resolved.
Feb 26, 17:30 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 16:55 WIB
Identified - The issue has been identified and a fix is being implemented.
Feb 26, 16:39 WIB
Investigating - We are currently investigating this issue.
Feb 26, 16:01 WIB
Postmortem - Read details
Feb 26, 14:39 WIB
Resolved - Services are looks stable and this incident has been resolved.
Feb 26, 14:38 WIB
Monitoring - The e-Meterai services are restoring to normal state. We are monitoring the services for stability enhancement.
Feb 26, 12:01 WIB
Update - The e-Meterai services are restoring to normal state. We are monitoring the services for stability enhancement.
Feb 26, 12:00 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today 26-02-2024.
Feb 26, 09:08 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 20:00 WIB today 25-02-2024.
Feb 25, 09:59 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB 25-02-2024.
Feb 24, 19:58 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 20:00 WIB today 24-02-2024.
Feb 24, 14:13 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB tomorrow 24-02-2024.
Feb 23, 23:01 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 22:00 WIB today 23-02-2024.
Feb 23, 18:11 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today 23-02-2024.
Feb 23, 11:22 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB tomorrow 23-02-2024.
Feb 22, 23:03 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 22:00 WIB today 22-02-2024.
Feb 22, 17:38 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 20:00 WIB today 22-02-2024.
Feb 22, 16:27 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today 22-02-2024.
Feb 22, 12:21 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB today 22-02-2024.
Feb 22, 09:54 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 20:00 WIB today 21-02-2024.
Feb 21, 18:31 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today 21-02-2024.
Feb 21, 14:04 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 14:00 WIB today 21-02-2024.
Feb 21, 11:57 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB tomorrow 21-02-2024.
Feb 20, 23:16 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 20:00 WIB today.
Feb 20, 17:14 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 16:00 WIB today.
Feb 20, 15:10 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 13:00 WIB today.
Feb 20, 10:30 WIB
Update - We regret to inform you that e-Meterai services are still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services.
Feb 19, 17:00 WIB
Identified - Due to service degradation from one of VIDA's Authority Partner's service the VIDA eMeterai service is impacted. VIDA technical team is working with our authority partner team to resolve it ASAP. VIDA will deliver the next update within
Feb 19, 12:00 WIB
Investigating - VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigating the issue.
Feb 19, 11:00 WIB
Feb 25, 2024
Feb 24, 2024
Postmortem - Read details
Feb 24, 00:34 WIB
Resolved - Service is stable and this incident has been resolved.
Feb 24, 00:34 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Feb 23, 23:00 WIB
Update - VIDA technical team is still working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 10:00 WIB tomorrow 24-02-2024.

Feb 23, 22:11 WIB
Update - VIDA technical team is still working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 22:00 WIB today.

Feb 23, 20:48 WIB
Identified - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
VIDA technical team is working with VIDA's authoritative partner team towards service recovery.

VIDA will be delivering the next update within the 20:00 WIB today.

Feb 23, 18:03 WIB
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 WIB
Scheduled - We are writing to inform you of scheduled maintenance on the VIDA's Authoritative Source Data Centre.

The purpose of this maintenance is to improve the quality of our service and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:

Agenda: Scheduled maintenance on the Authoritative Source Data Centre.

Day: Thursday.

Date: February, 22th 2024.

Time: 23:00 PM.

Downtime Estimation: Approximately 2 hours.

Impact: VIDA Identity Verification service will be unavailable during this period.


We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.


If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at www.vida.id/faq for more information.


Thank you for your understanding and support.

Feb 22, 12:39 WIB
Feb 22, 2024
Feb 21, 2024
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.


The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.


The details of the maintenance are as follows:

Agenda : Upgrade VM's hosting PKI (Public Key Infrastructure) services with VA finding

Day : Tuesday.

Date : February, 20th 2024

Time : 22:00 - 23:00 WIB

Downtime Estimate : 60 Minutes.

Impact : All VIDA services will be unavailable during this time.


We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Feb 16, 14:16 WIB
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.