All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.99 % uptime
Today
Identity Verification Services - VIDA ? Operational
90 days ago
99.99 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
90 days ago
99.99 % uptime
Today
VIDA SSO service Operational
90 days ago
99.99 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.99 % uptime
Today
Income Verification Operational
90 days ago
99.99 % uptime
Today
VIDA My-Service Operational
90 days ago
99.99 % uptime
Today
VIDA Sign Operational
90 days ago
99.99 % uptime
Today
Digital Sign - Web ? Operational
90 days ago
99.99 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.99 % uptime
Today
Digital Sign - API Operational
90 days ago
99.99 % uptime
Today
OCSP services Operational
90 days ago
99.99 % uptime
Today
VSP Service Operational
90 days ago
99.99 % uptime
Today
VIDA eMeterai service ? Operational
90 days ago
99.99 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services ? Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.99 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
100.0 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
100.0 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
100.0 % uptime
Today
Network Provider Service Operational
90 days ago
99.96 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

VIDA - RESCHEDULED MAINTENANCE From Network Provider Jul 24, 2025 00:00-00:15 WIB

Update - We would like to inform you that the previously scheduled maintenance on June 24, 2025, has been rescheduled. Please find the updated details below.

The details of the maintenance are as follows:

Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Thursday.
Date: 24 July 2025.
Time: 00:00.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Services.

This maintenance is part of our ongoing efforts to improve service quality and ensure a smoother, more secure experience for all our users. We understand that any downtime may cause inconvenience, and we sincerely apologize in advance.

Jun 20, 2025 - 09:56 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:

Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Tuesday.
Date: 24 June 2025.
Time: 00:00 WIB - 00:15 WIB.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Service.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Jun 19, 2025 - 10:54 WIB
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Completed - The Urgent maintenance has been completed.
Jun 14, 01:24 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:30 WIB
Scheduled - We are writing to inform you of an urgent maintenance event for our services. As we strive to continuously improve our services and enhance your experience with us, we will be conducting a system update for our All VIDA Service.
The details of the maintenance are as follows:

Agenda: Fixing the logging issue on the monitoring tool.
Day: Friday.
Date: 13 June 2025.
Time: 23:30 - 00: 00 WIB (14 June 2025).
Maintenance Duration: 30 Minutes.
Impact: VIDA services will be unavailable during this maintenance.

We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.

Thank you for your understanding and support.

Jun 13, 13:17 WIB
Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 18:12 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 15:40 WIB
Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA services. This issue originates from our Network Provider, and we have already escalated it to their team for further resolution.
Jun 13, 15:22 WIB
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 20:49 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 20:41 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA identity verification & biometric verification Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Jun 12, 19:32 WIB
Resolved - Service is stable and this incident has been resolved.
Jun 12, 18:06 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 17:09 WIB
Investigating - Some VIDA customers may be experiencing degraded performance on certain VIDA All services. Our technical team is working to resolve the issue as quickly as possible.
Jun 12, 16:58 WIB
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 01:58 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: System Update – Authentication Services.
Day: Wednesday.
Date: 11 June 2025.
Time: 01:00 AM (Jakarta Time).
Downtime Estimation: 60 Minutes.
Impact: All VIDA services will be temporarily unavailable during this maintenance window.

We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.

Thank you for your understanding and support.

Jun 5, 22:48 WIB
Jun 10, 2025
Resolved - This incident has been resolved.
Jun 10, 15:42 WIB
Monitoring - Our Network Provider team has implemented a fix, and we are currently monitoring the results.
Jun 10, 15:39 WIB
Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA All services. This issue originates from our Network Provider, and we have already escalated it to their team for further resolution.
Jun 10, 14:59 WIB
Monitoring - Our Network Provider team has implemented a fix, and we are currently monitoring the results.
Jun 10, 14:49 WIB
Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA All services. This issue originates from our Network Provider, and we have already escalated it to their team for further resolution.
Jun 10, 14:20 WIB
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.