All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.94 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.86 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.76 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
90 days ago
99.99 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.84 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.97 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.95 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Income Verification Operational
90 days ago
99.98 % uptime
Today
VIDA Sign Operational
90 days ago
98.2 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.9 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.9 % uptime
Today
Truesigner API Operational
90 days ago
99.61 % uptime
Today
OCSP services Operational
90 days ago
99.9 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.9 % uptime
Today
VSP Service Operational
90 days ago
99.83 % uptime
Today
Emeterai service ? Operational
90 days ago
88.37 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Authenticator services ? Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
100.0 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - Scheduled Maintenance Notification Nov 19, 2024 22:00-22:30 WIB
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.


The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.


The details of the maintenance are as follows:

Agenda: VIDA Security Maintenance.

Day: Tuesday.

Date: November, 19th 2024.

Time: 22:00 - 22:30 WIB.

Downtime Estimation: 30 Minutes.

Impact: Verify & Sign Services will be unavailable.


We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,

PT. Indonesia Digital Identity (VIDA) Customer Support Team

Posted on Nov 07, 2024 - 09:23 WIB
Past Incidents
Nov 13, 2024

No incidents reported today.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - This incident has been resolved.
Nov 11, 13:54 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 13:12 WIB
Update - We hope this message finds you well. We are writing to inform you of a potential impact to some of our services. On Monday, 11 November 2024, we encountered some issues with our VIDA Sign services.

The details of the issue are as follows:

Date: 11 November 2024.
Problem: VIDA Sign is experiencing degraded service.
Impact: VIDA Sign Service is experiencing degraded service temporarily.
Root Cause: Investigating.
Remediation: Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Nov 11, 11:50 WIB
Investigating - We are currently investigating this issue.
Nov 11, 11:36 WIB
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Resolved - This incident has been resolved.
Nov 6, 10:07 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 09:09 WIB
Identified - We are writing to inform you of a potential impact to some of our services. On Wednesday, 06 November 2024, we encountered some issues with our Biometric Verification services.

The details of the issue are as follows:

Date : 06 November 2024.
Problem : VIDA Face Biometric services are performing with delay response for some of the transactions.
Impact : VIDA Face Biometric service.
Root Cause : VIDA is experiencing degraded service from our authoritative partner's services.
Remediation : Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Nov 6, 08:41 WIB
Investigating - VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Nov 6, 08:24 WIB
Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - This incident has been resolved.
Nov 1, 16:31 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 15:32 WIB
Identified - We are writing to inform you of a potential impact to some of our services. On Friday, November 1st, 2024, we encountered some issues with our e-Meterai services from Peruri.

The details of the issue are as follows:

Date : November 1st, 2024 from 7:42 AM JKT Time.
Problem : VIDA e-Meterai services were performing with delayed responses for some of the transactions.
Impact : VIDA e-Meterai services.
Root Cause : Due to service degradation from Peruri, the VIDA e-Meterai service was impacted.
Remediation : Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Nov 1, 13:05 WIB
Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.