All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Service Operational
90 days ago
100.0 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
100.0 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Service Operational
90 days ago
99.97 % uptime
Today
VSP Service Operational
90 days ago
99.97 % uptime
Today
Digital Sign - API Operational
90 days ago
99.98 % uptime
Today
VIDA eMeterai service Operational
90 days ago
99.98 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.97 % uptime
Today
OCSP services Operational
90 days ago
99.98 % uptime
Today
VIDA Liveness Service Operational
90 days ago
100.0 % uptime
Today
Liveness API Operational
90 days ago
100.0 % uptime
Today
Liveness SDK (Mobile & Web) Operational
90 days ago
100.0 % uptime
Today
VIDA OCR Service Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
KTP OCR Operational
90 days ago
100.0 % uptime
Today
VIDA OCR & Document Verification (My-Service) Operational
90 days ago
99.98 % uptime
Today
VIDA Auth Services Operational
90 days ago
100.0 % uptime
Today
Device Token services Operational
90 days ago
100.0 % uptime
Today
VIDA Face Match Services Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
VIDA SSP Dashboard Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.89 % uptime
Today
Biometric Verification - Authoritative Sources Operational
90 days ago
99.95 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.95 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
100.0 % uptime
Today
Network Provider Service Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 29, 2026

No incidents reported today.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026
Resolved - This incident has been resolved.
Aug 26, 14:30 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Aug 26, 12:31 WIB
Investigating - We are currently investigating this issue.
Aug 26, 11:46 WIB
Resolved - This incident has been resolved
Aug 26, 05:12 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Aug 25, 19:10 WIB
Update - Based on the latest investigation, the issue has been identified as a connectivity problem within the network provider.

The relevant network provider is currently troubleshooting the issue to restore connectivity. The VIDA team continues to monitor the situation and coordinate closely with the network provider to ensure that service recovery can be completed as soon as possible.

Aug 25, 18:20 WIB
Update - We regret to inform you that VIDA Verify services are still experiencing disruptions. Our technical team is working diligently with our Authoritative Partner’s team to resolve the issue and restore full functionality.
Aug 25, 16:57 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Aug 25, 14:01 WIB
Aug 25, 2026
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.