All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.92 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.7 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.94 % uptime
Today
KTP OCR API Operational
90 days ago
99.96 % uptime
Today
Liveness API ? Operational
ID Verification - Authoritative Sources Operational
90 days ago
99.95 % uptime
Today
Face Recognition API ? Operational
90 days ago
100.0 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
99.98 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.97 % uptime
Today
Cloud Signing (CSC) Operational
Truesigner API Operational
90 days ago
99.97 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
99.49 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.17 % uptime
Today
Datadog Synthetics Operational
90 days ago
99.3 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
VIDA Scheduled Maintenance Notification Jun 8, 2023 23:30 - Jun 9, 2023 01:00 WIB
We are writing to inform you of the scheduled maintenance of the network/system/service for our PT Indonesia Digital Identity (VIDA) services which is required on high priority.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may or may not cause inconvenience and would like to extend our sincerest apologies in advance.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Posted on Jun 05, 2023 - 19:39 WIB
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
VIDA - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 31, 00:31 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:30 WIB
Scheduled - We are writing to inform you of the scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services which required on high priority.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may or may not cause inconvenience and would like to extend our sincerest apologies in advance.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
May 26, 19:05 WIB
May 30, 2023
May 29, 2023
VIDA sign service degradation
Postmortem - Read details
May 30, 12:24 WIB
Resolved - Service is looking good and stable. This incident has been resolved.
May 29, 22:15 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:12 WIB
Update - The OCSP service is yet to get complete recovery. VIDA technical team is still actively working towards complete service recovery. VIDA OCSP services will continues to be service deficiency. VIDA will deliver the next update within 12:00 AM 30-05-2023.
May 29, 21:56 WIB
Update - VIDA technical team is implementing the possible fixes and observing the reduced failure rates. VIDA technical team is actively working towards complete service recovery. VIDA OCSP services will continues to be service deficiency. VIDA will deliver the next update within 10:00 PM today.
May 29, 20:19 WIB
Identified - VIDA technical team has identified the issue and finding the fix to be implemented. VIDA will deliver the next update within 7:00 PM today.
May 29, 16:38 WIB
Investigating - Some of the VIDA customers could be experiencing the degraded services on certification verification on OCSP service. Our technical team is actively investigating the issue. We will be updating the status accordingly. VIDA will deliver the next update within 6:00 PM today.
May 29, 15:49 WIB
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
VIDA verify service degradation
Postmortem - Read details
May 30, 12:24 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 25, 13:11 WIB
Monitoring - VIDA authority partner team has implemented the fixing and service is coming back to normal. We are monitoring the results for some time.
May 25, 12:51 WIB
Investigating - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
May 25, 12:46 WIB
VIDA verify service degradation
Postmortem - Read details
May 25, 11:29 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 25, 11:29 WIB
Monitoring - VIDA authority partner team has implemented the fixing and service is coming back to normal. We are monitoring the results for some time.
May 25, 11:14 WIB
Investigating - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
May 25, 10:42 WIB
May 24, 2023
VIDA verify service degradation
Postmortem - Read details
May 24, 11:10 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 24, 11:10 WIB
Monitoring - VIDA authority partner team has implemented the fixing and service is coming back to normal. We are monitoring the results for some time.
May 24, 10:54 WIB
Update - We are seeing partial average timeout rates for the Biometric verification. Our Technical and Partner teams actively continuing to work on mitigating and investigating the issue causing delayed in Biometric verification with our authority source partner team for further debugging. VIDA Face Biometric verification service continues to be degraded.
VIDA will deliver the next update within 12:00 PM WIB 24-05-2023.
May 24, 10:19 WIB
Identified - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
May 24, 08:23 WIB
May 23, 2023
VIDA verify service degradation
Postmortem - Read details
May 30, 12:24 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 23, 19:16 WIB
Monitoring - VIDA authority partner team has implemented the fixing and service is coming back to normal. We are monitoring the results for some time.
May 23, 18:21 WIB
Update - VIDA is experiencing partial average of timeout event rates from VIDA authority partner source for VIDA Face Biometric verification with the delayed response for Biometric verification which is causing to VIDA customers.
VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 7:00 PM today.
May 23, 17:37 WIB
Identified - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
May 23, 17:02 WIB
VIDA verify service degradation
Postmortem - Read details
May 23, 12:05 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 23, 12:04 WIB
Monitoring - VIDA authority partner team has implemented the fix and service is coming back to normal. We are monitoring it for some time.
May 23, 10:27 WIB
Update - VIDA authority partner team has implemented the fix and service is coming back to normal. We are monitoring it for some time.
May 23, 10:26 WIB
Identified - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
May 23, 09:07 WIB
May 22, 2023
VIDA verify service degradation
Postmortem - Read details
May 22, 11:54 WIB
Resolved - Service is looking good and stable. Incident has been resolved.
May 22, 11:54 WIB
Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
May 22, 11:54 WIB
Update - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
May 22, 11:38 WIB
Update - VIDA technical and partner teams are continuing to work with authoritative partner team on mitigating and 100% recovering from the delayed response from authoritative partner service for some of the transactions.
The VIDA Face Biometric service continues to be degraded.
VIDA will deliver the next update within 01:00 PM today.
May 22, 10:53 WIB
Update - We are seeing the reduced timeout rates. VIDA technical and partner teams are continuing to work with authoritative partner team on mitigating and 100% recovering from the delayed response from authoritative partner service for some of the transactions.
The VIDA Face Biometric service continues to be degraded.
VIDA will deliver the next update within 11 PM today.
May 22, 09:00 WIB
Identified - VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services.
VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 10:00 AM 22-05-2022
May 22, 08:27 WIB
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