All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.99 % uptime
Today
Identity Verification Services - VIDA ? Operational
90 days ago
99.99 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
90 days ago
99.99 % uptime
Today
VIDA SSO service Operational
90 days ago
99.99 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.99 % uptime
Today
Income Verification Operational
90 days ago
99.99 % uptime
Today
VIDA My-Service Operational
90 days ago
99.99 % uptime
Today
VIDA Sign Operational
90 days ago
99.98 % uptime
Today
Digital Sign - Web ? Operational
90 days ago
99.99 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.99 % uptime
Today
Digital Sign - API Operational
90 days ago
99.99 % uptime
Today
OCSP services Operational
90 days ago
99.99 % uptime
Today
VSP Service Operational
90 days ago
99.99 % uptime
Today
VIDA eMeterai service ? Operational
90 days ago
99.91 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services ? Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.99 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
100.0 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
100.0 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
100.0 % uptime
Today
Network Provider Service Operational
90 days ago
99.96 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

VIDA - RESCHEDULED MAINTENANCE From Network Provider Jul 24, 2025 00:00-00:15 WIB

Update - We would like to inform you that the previously scheduled maintenance on June 24, 2025, has been rescheduled. Please find the updated details below.

The details of the maintenance are as follows:

Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Thursday.
Date: 24 July 2025.
Time: 00:00.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Services.

This maintenance is part of our ongoing efforts to improve service quality and ensure a smoother, more secure experience for all our users. We understand that any downtime may cause inconvenience, and we sincerely apologize in advance.

Jun 20, 2025 - 09:56 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:

Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Tuesday.
Date: 24 June 2025.
Time: 00:00 WIB - 00:15 WIB.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Service.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Jun 19, 2025 - 10:54 WIB
Jul 16, 2025

No incidents reported today.

Jul 15, 2025
Resolved - This incident has been resolved.
Jul 15, 19:07 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 18:17 WIB
Identified - We are writing to inform you that our service experienced a temporary disruption between 17:56 and 18:17.
We would like to express our sincerest apologies for any inconvenience this may have caused.

Jul 15, 17:56 WIB
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - Service is stable and this incident has been resolved.
Jul 10, 14:30 WIB
Monitoring - A fix has been implemented, and we are monitoring the results.
Jul 10, 14:26 WIB
Update - We would like to inform you that the eMeterai service for API and Desktop eMeterai has now returned to normal and can be used as usual.

However, please note that the eMeterai service on the VIDA Sign Platform is still experiencing issues and is currently under investigation and repair by our internal team.

We will continue to monitor the situation and provide further updates once the service has been fully restored.
We sincerely apologize for the inconvenience caused and greatly appreciate your understanding and continued trust in our services.

Jul 10, 14:14 WIB
Update - Our eMeterai service is still experiencing disruptions. Our technical team is actively continuing the investigation and working diligently to resolve the issue as quickly as possible.

We sincerely apologize for the continued inconvenience and appreciate your patience and understanding during this time.

We will keep you updated as soon as we have further progress.

Jul 10, 12:05 WIB
Update - Our eMeterai service is still experiencing disruptions at this time. Our team is continuing to investigate and work on resolving the issue to restore the service as soon as possible. We apologize for the inconvenience.
Jul 10, 10:26 WIB
Identified - We are currently experiencing an issue affecting our eMeterai service. Our team is investigating the root cause and working to resolve it as soon as possible.

We sincerely apologize for the inconvenience caused. We will provide further updates as soon as they become available.

Jul 10, 09:02 WIB
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Resolved - This incident has been resolved.
Jul 4, 19:00 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 18:49 WIB
Identified - We hope this message finds you well. We are writing to inform you of a potential impact to some of our services. On Friday, 04 July 2025, we encountered some issues with our VIDA Sign services.

The details of the issue are as follows:
Date: 04 July 2025.
Problem: VIDA Sign is experiencing degraded service.
Impact: VIDA Sign Service is experiencing service degradation.
Root Cause: A core component supporting the certificate issuance process experienced degraded performance due to high disk utilization caused by accumulated system audit logs.
Remediation: The issue was mitigated by clearing legacy audit logs, which restored system performance and stability.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.


Thank you for your understanding and patience.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team

Jul 4, 18:26 WIB
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.