All Systems Operational
About This Site
Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.
VIDA Verify
Operational
Identity Verification Services - VIDA
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Operational
KTP OCR API
Operational
Liveness API
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Operational
VIDA SSO service
Operational
Biometric Verification service - VIDA
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Operational
VIDA WEB eKYC Services
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Operational
Income Verification
Operational
VIDA My-Service
Operational
VIDA Sign
Operational
Digital Sign - Web
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Operational
Cloud Signing (CSC)
Operational
Digital Sign - API
Operational
OCSP services
Operational
VSP Service
Operational
VIDA eMeterai service
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Operational
VIDA Auth services
Operational
Device Token services
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Operational
VIDA Auth Services
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Operational
Phone Token Service
Operational
Authoritative source
Operational
Biometric Verification - Authoritative Sources
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Operational
Identity Verification - Authoritative Sources
Operational
eMeterai Service - Peruri
Operational
Network Provider Service
Operational
VIDA Pass
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Operational
VIDA website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - RESCHEDULED MAINTENANCE From Network Provider Jul 24, 2025 00:00-00:15 WIB
Update -
We would like to inform you that the previously scheduled maintenance on June 24, 2025, has been rescheduled. Please find the updated details below.
The details of the maintenance are as follows:
Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Thursday.
Date: 24 July 2025.
Time: 00:00.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Services.
This maintenance is part of our ongoing efforts to improve service quality and ensure a smoother, more secure experience for all our users. We understand that any downtime may cause inconvenience, and we sincerely apologize in advance.
Jun 20, 2025 - 09:56 WIB
The details of the maintenance are as follows:
Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Thursday.
Date: 24 July 2025.
Time: 00:00.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Services.
This maintenance is part of our ongoing efforts to improve service quality and ensure a smoother, more secure experience for all our users. We understand that any downtime may cause inconvenience, and we sincerely apologize in advance.
Jun 20, 2025 - 09:56 WIB
Scheduled -
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Tuesday.
Date: 24 June 2025.
Time: 00:00 WIB - 00:15 WIB.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Service.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Jun 19, 2025 - 10:54 WIB
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: VIDA's network provider has scheduled an urgent maintenance activity that will impact all services hosted in our Indonesia Data Center.
Day: Tuesday.
Date: 24 June 2025.
Time: 00:00 WIB - 00:15 WIB.
Downtime Estimation: 15 Minutes.
Impact: All VIDA Service.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Jun 19, 2025 - 10:54 WIB