All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.97 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.83 % uptime
Today
Identity Verification services ? Operational
90 days ago
100.0 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
ID Verification - Authoritative Sources Operational
90 days ago
99.99 % uptime
Today
Face Recognition API ? Operational
90 days ago
100.0 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
100.0 % uptime
Today
Template Signing - Web ? Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (CSC) Operational
Truesigner API Operational
90 days ago
100.0 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
100.0 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 15:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 14:20 WIB
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 14:17 WIB
Investigating - VIDA customer experiencing degraded service on VIDA Verify services. Currently we are Investigating the issue.
Nov 25, 14:10 WIB
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 23:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 WIB
Scheduled - To improve our services to customers, we are informing you that we need to carry out system scheduled maintenance ASAP which is required on high priority. So we will carry out the maintenance.
During this maintenance window, some of VIDA services will be unavailable. The services will resume immediately after the maintenance window.
Please accept our sincere apologies for any inconvenience that this may cause.
Please contact us at support@vida.id if you have any other queries or visit www.vida.id/faq

Nov 17, 18:00 WIB
Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.