All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.97 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.92 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.92 % uptime
Today
KTP OCR API Operational
90 days ago
100.0 % uptime
Today
Liveness API ? Operational
ID Verification - Authoritative Sources Operational
90 days ago
99.99 % uptime
Today
Face Recognition API ? Operational
90 days ago
100.0 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
100.0 % uptime
Today
Template Signing - Web ? Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (CSC) Operational
Truesigner API Operational
90 days ago
100.0 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
100.0 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - This incident has been resolved.
Jan 21, 00:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 21:02 WIB
Update - We are continuing to work with our authority partner team to resolve the issue. VIDA will deliver the next update within 12:30 PM WIB 21/01/23.
Jan 20, 15:52 WIB
Update - We are continuing to work with our authority partner team to resolve the issue. VIDA will deliver the next update within 12:30 PM WIB 21/01/23.
Jan 20, 13:54 WIB
Identified - VIDA is experiencing degraded Biometric Verification services from our authoritative partner's services causing to our identity verification services.
We have investigated the issue and identified that seems to be an issue with our authoritative partner's services.
The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 05:30 PM WIB 20/01/23.

Jan 20, 10:17 WIB
Investigating - VIDA customers could be experiencing a service degradation on VIDA biometric verification service. Currently we are investigation the issue currently.
Jan 20, 09:27 WIB
Jan 20, 2023
Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 23:45 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:30 WIB
Scheduled - To improve our services to customers, we are informing you that we will carry out system scheduled maintenance on VIDA sign services.
During this maintenance window, some of VIDA services will be unavailable during this time. The services will resume immediately after the maintenance window.
Please accept our sincere apologies for any inconvenience that this may cause.

Please contact us at support@vida.id if you have any other queries or visit www.vida.id/faq

Jan 16, 18:20 WIB
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - This incident has been resolved.
Jan 17, 00:25 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 00:25 WIB
Identified - Some of the VIDA customers could be experiencing degraded service on VIDA Face matching services frequently.
VIDA is still experiencing the degraded services on Face matching due to higher than usual volumes which is saturating our resources. We are continuing to work on this.

Jan 16, 19:48 WIB
Jan 16, 2023
Jan 15, 2023

No incidents reported.