VIDA System Status Status

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

VIDA-Authority Partner Source Scheduled Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 29, 22:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:01 WIB

Scheduled - We are writing to inform you that one of VIDA's Authority Partner has confirmed they are performing an unscheduled system maintenance of the network/system for ID Verification and Face Biometric verification services which should be required on high priority.
During this maintenance window, VIDA verify services would not be accessible and after the maintenance window, all services would be operational immediately.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team support@vida.id or if you have any other queries, please visit www.vida.id/faq.
Mar 29, 19:44 WIB

Mar 28, 2023

VIDA Verify Service Degradation

Resolved - Service is looking good and stable. Incident has been resolved.
Mar 28, 18:39 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 28, 18:10 WIB

Update - We are seeing decreased timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team.
VIDA face biometric verification service will be continues with service deficiency.
VIDA will deliver the next update within 7:30 PM 2023-03-28.
Mar 28, 17:37 WIB

Update - VIDA is experiencing 20% average failure rates on VIDA Face Biometric verification which is causing to VIDA customers with delayed performance in Biometric verification. We are working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery.
VIDA face biometric verification service will be continues with service deficiency.
VIDA will deliver the next update within 5:30 PM 2023-03-28.
Mar 28, 15:40 WIB

Identified - VIDA is experiencing delayed response for some of the transactions on Face Biometric services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
Mar 28, 14:37 WIB

VIDA verify service degradation

Postmortem - Read details
Mar 28, 02:49 WIB

Resolved - Service is looking good and stable. Incident has been resolved.
Mar 28, 02:49 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 28, 02:27 WIB

Identified - VIDA face biometric verification service will be continues with service deficiency.
Mar 28, 02:18 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 28, 01:59 WIB

Update - VIDA face biometric verification service and ID verification service will be continues with service deficiency.
We are continued progressing towards a complete recovery with VIDA's authority partner team
Mar 28, 01:59 WIB

Identified - VIDA face biometric verification service and ID verification service will be continues with service deficiency.
We are continued progressing towards a complete recovery with VIDA's authority partner team
Mar 28, 00:48 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 28, 00:39 WIB

Identified - VIDA face biometric verification service and ID verification service will be continues with service deficiency.
We are continued progressing towards a complete recovery with VIDA's authority partner team
Mar 28, 00:25 WIB

Update - We are seeing increased timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification.
VIDA face biometric verification service will be continues with service deficiency.
Mar 28, 00:19 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 27, 23:16 WIB

Identified - We are seeing reduced timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification.
VIDA face biometric verification service will be continues with service deficiency.
VIDA will deliver the next update within 12:30 AM 2023-03-28.
Mar 27, 22:06 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 27, 21:47 WIB

Update - We continue progress towards recovering the VIDA biometric services with VIDA authority partner team. VIDA Face Biometric verification could remain delayed for some of the attempts which are done by VIDA Biometric service users.
VIDA Biometric verification service could be continued with 20% average failure rates.
VIDA will deliver the next update within 10:00 PM WIB 27-03-2023.
Mar 27, 19:48 WIB

Update - We are seeing reduced timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification.
VIDA face biometric verification service will be continues with service deficiency.
VIDA will deliver the next update within 8:00 PM 2023-03-27.
Mar 27, 17:56 WIB

Update - VIDA is experiencing 30% average failure rates on VIDA Face Biometric verification which is causing to VIDA customers with delayed performance in Biometric verification. We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery.
VIDA face biometric verification service will be continues with service deficiency.
VIDA will deliver the next update within 6:00 PM 2023-03-27.
Mar 27, 16:01 WIB

Identified - VIDA is experiencing delayed response for some of the transactions on Face Biometric services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 04:00 PM WIB 27/03/2023.
Mar 27, 15:42 WIB

Mar 27, 2023

VIDA verify service degradation

Postmortem - Read details
Mar 28, 02:49 WIB

Resolved - Service is looking good and stable. Incident has been resolved.
Mar 27, 13:45 WIB

Monitoring - A fix has been implemented by VIDA authority partner team. We are monitoring the results for some time.
Mar 27, 13:41 WIB

Update - VIDA technical team is actively continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a deficiency in Biometric verification.
VIDA face biometric verification service will be continues with deficiency for some of VIDA customers.
VIDA will deliver the next update within 3:00 PM WIB 27/03/2023.
Mar 27, 12:44 WIB

Update - VIDA is still experiencing 20% average failure rates for the VIDA Face Biometric verification which is causing to VIDA limited customers with delayed in Biometric verification. We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards 100% service recovery.
VIDA face biometric verification service will be continues with degraded for some of VIDA customers.
VIDA will deliver the next update within 12:30 PM 2023-03-27.
Mar 27, 08:17 WIB

Update - VIDA ID verification service is recovered completely and Face Biometric verification service is recovered partially for some of VIDA customers. VIDA technical and partnership teams are still continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a deficiency in Biometric verification. VIDA face biometric verification service will be continues with degraded service for some of VIDA customers.
VIDA will deliver the next update within 10:30 AM WIB 27/03/2023.
Mar 26, 22:33 WIB

Update - VIDA is experiencing degraded service on VIDA verify services from our authoritative partner's services. VIDA technical and partnership teams are still continued progressing towards a complete recovery with VIDA's authority partner team.
VIDA will deliver the next update within 12:30 AM 27-03-23
Mar 26, 22:19 WIB

Identified - VIDA technical and partnership teams are still continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a deficiency in Biometric verification. VIDA face biometric verification service will be continues with degraded service for some of VIDA customers.
VIDA will deliver the next update within 12:30 AM WIB 27/03/2023.
Mar 26, 21:01 WIB

Update - After the impacted service monitoring, most of the VIDA services are back to normal. In spite of that, VIDA is experiencing 20% average failure rates for the VIDA Face Biometric verification which is causing to VIDA limited customers with delayed in Biometric verification. We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards 100% service recovery.
VIDA face biometric verification service will be continues with degraded for some of VIDA customers.
Mar 26, 20:03 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 26, 17:30 WIB

Identified - We are seeing multiple failure rates for the VIDA Biometric and ID verification. We are continuing to work on mitigating and investigating the issue causing delayed in Biometric an ID verification. VIDA's technical team actively working with our authority source partner team to resolve it as soon as possible.
Mar 26, 17:00 WIB

Investigating - VIDA is experiencing delayed response for some of the transactions on VIDA verify services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
Mar 26, 16:45 WIB

Mar 26, 2023

Mar 25, 2023

VIDA verify service degradation

Postmortem - Read details
Mar 25, 05:47 WIB

Resolved - Service is looking good and stable now. Incident has been resolved.
Mar 25, 05:46 WIB

Update - Service is looking good and stable now. Incident has been resolved.
Mar 25, 05:46 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 25, 05:45 WIB

Update - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 24, 23:25 WIB

Update - We are seeing reduced failure rates and VIDA technical and partnership teams are still continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delay in Biometric verification. VIDA face biometric verification service will be continues with degraded service.
VIDA will deliver the next update within 12:30 AM WIB 25/03/2023.
Mar 24, 20:54 WIB

Update - VIDA is experiencing 20% average timeout rates for the VIDA Face Biometric verification which is causing VIDA customers with delayed in Biometric verification. We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery.
VIDA face biometric verification service will be continues with degraded service.
VIDA will deliver the next update within 9:00 PM WIB 24/03/2023.
Mar 24, 18:57 WIB

Update - VIDA Technical and Partnership teams are actively continuing the work on identified issue with VIDA's authority partner team and are making continued progress towards service recovery.
VIDA face biometric verification service will be continues with 15% average time out event rates.
VIDA will deliver the next update within 07:00 PM WIB 24-03-2023.
Mar 24, 16:33 WIB

Update - VIDA is still experiencing 15% average timeout event rates for the VIDA Face Biometric verification which is causing to VIDA customers with the delayed performance in Face Biometric verification.
We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery.
VIDA will deliver the next update within 04:30 PM WIB 24/03/2023.
Mar 24, 14:29 WIB

Update - We are seeing limited 15% average timeout rates for the VIDA Biometric verification. We are continuing to work on mitigating and investigating the issue causing delayed in Biometric verification. VIDA's technical team actively working with our authority source partner team to resolve it as soon as possible.
VIDA will deliver the next update within 2:30 PM WIB 24/03/2023.
Mar 24, 12:31 WIB

Identified - VIDA is experiencing delayed response for some of the transactions on Face Biometric services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 12:30 PM WIB 24/03/2023.
Mar 24, 10:46 WIB

Mar 24, 2023

Mar 23, 2023

No incidents reported.

Mar 22, 2023

VIDA verify service degradation

Postmortem - Read details
Mar 22, 00:39 WIB

Resolved - Service is looking good and stable. Incident has been resolved.
Mar 22, 00:39 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 22, 00:38 WIB

Update - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 22, 00:23 WIB

Update - We are seeing reduced failure rates and VIDA technical and partnership teams are still continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delay in Biometric verification.

VIDA will deliver the next update within 9:00 AM WIB 22/03/2023.
Mar 21, 20:59 WIB

Update - We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery. Impacted biometric verification service is still pursuing with 20% average failure rates.
VIDA will deliver the next update within 9:00 PM WIB 21-03-2023.
Mar 21, 19:11 WIB

Update - VIDA is still experiencing 20% average failure rates for the VIDA Biometric verification to VIDA customers causing delayed in Biometric verification.

We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery.

VIDA will deliver the next update within 7:00 PM WIB 21/03/2023.
Mar 21, 16:55 WIB

Update - We are seeing limited 20% average failure rates for the VIDA Biometric verification. We are continuing to work on mitigating and investigating the issue causing delayed in Biometric verification. VIDA's technical team actively working with our authority source partner team to resolve it as soon as possible.
VIDA will deliver the next update within 5:00 PM WIB 21/03/2023.
Mar 21, 14:50 WIB

Identified - VIDA is experiencing degraded Verify services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 3:00 PM WIB 21/03/2023.
Mar 21, 12:33 WIB

Investigating - VIDA customers could be experiencing the degraded service on VIDA Biometric verification services. VIDA technical team is actively working to resolve it ASAP.
Mar 21, 12:28 WIB

Mar 21, 2023

VIDA verify service degradation

Postmortem - Read details
Mar 21, 11:17 WIB

Resolved - The service is good and stable. The incident has been resolved.
Mar 21, 10:40 WIB

Monitoring - Fix is being implemented. Service is coming back to normal. We are monitoring it for some time.
Mar 21, 10:33 WIB

Identified - VIDA is experiencing degraded Verify services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 1:00 PM WIB 21/03/23.
Mar 21, 10:30 WIB

Investigating - VIDA customers could be experiencing degraded service on VIDA Biometric verification and ID verification services our technical team is actively working to resolve it ASAP.
Mar 21, 10:26 WIB

VIDA verify service degradation

Postmortem - Read details
Mar 21, 11:17 WIB

Resolved - Service is looking good and stable. Incident has been resolved.
Mar 21, 00:15 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 21, 00:02 WIB

Identified - VIDA is experiencing the delayed performance on Biometric verification by VIDA's Authoritative partner's Biometric verification service causing some of VIDA customers could be experiencing the limited 30 % average failure rates for the Biometric verification.

Our Technical and Partnership teams are actively continuing to work on mitigating and recovering from the issue causing delayed in the Biometric verification with VIDA's Authoritative team.

The VIDA Biometric verification service continues to be degraded.

VIDA will deliver the next update within 10:00 AM WIB 21/03/23.
Mar 20, 20:25 WIB

Update - We are seeing limited 15 % average failure rates for the Biometric verification. We are continuing to work on mitigating and investigating the issue causing delayed in Biometric verification. Our technical team actively working with our authority source partner team for further debugging.
Mar 20, 18:00 WIB

Monitoring - A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Mar 20, 16:38 WIB

Update - Our technical team actively continuing to work on mitigating and recovering from the issue causing delayed in the Biometric verification with VIDA authority source team and the Biometric verification service continues to be degraded. VIDA will deliver the next update within 5:00 PM WIB 20/03/23.
Mar 20, 15:25 WIB

Identified - VIDA is experiencing degraded Biometric Verification services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
VIDA will deliver the next update within 4:00 PM WIB 20/03/23.
Mar 20, 14:44 WIB

Investigating - VIDA customers could be experiencing degraded service on VIDA Biometric verification services. Our technical team is actively working on this to resolve it ASAP.
Mar 20, 14:42 WIB

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

VIDA verify service degradation

Postmortem - Read details
Mar 16, 18:55 WIB

Resolved - VIDA's impacted services are looking good and stable. This incident has been resolved.
Mar 16, 18:09 WIB

Monitoring - A fix has been implemented by the VIDA technical team and services are coming back to normal. We are monitoring the results.
Mar 16, 17:45 WIB

Update - VIDA technical team deprecating use of the service providing Biometric verification that is failing, and will be promoting the alternative source to primary. This will reduce the overall latency for fulfilling requests. ETA on remediation is 2 hours. VIDA will deliver the new update within 8:00 PM 16/03/2023.
Mar 16, 17:30 WIB

Identified - Our technical team found that VIDA's Primary Biometric verification source at our Authoritative Partner is returning a bad_gateway error forcing synchronous fail over processing. Our technical team is working with the concern team to resolve it ASAP.
Mar 16, 16:32 WIB

Investigating - Some of VIDA customers could be experiencing a degraded service on Biometric verification service. VIDA technical team is actively investigating the issue.
Mar 16, 16:22 WIB

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