All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Operational
90 days ago
99.71 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.28 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.21 % uptime
Today
KTP OCR API Operational
90 days ago
99.98 % uptime
Today
Liveness API ? Operational
90 days ago
99.95 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.64 % uptime
Today
VIDA SSO service Operational
90 days ago
99.98 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.86 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.88 % uptime
Today
VIDA Sign Operational
90 days ago
99.32 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.84 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.98 % uptime
Today
Truesigner API Operational
90 days ago
99.84 % uptime
Today
OCSP services Operational
90 days ago
99.98 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.84 % uptime
Today
VSP Service Operational
90 days ago
99.98 % uptime
Today
Emeterai service ? Operational
90 days ago
95.79 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.97 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 02:16 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 WIB
Scheduled - We hope this email finds you well. We are writing to inform you that the scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services, previously planned for April 15th, 2024, has been rescheduled on April 17th, 2024.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Scheduled maintenance of our All services.
Day: Wednesday.
Date: 17 April 2024.
Time: 22:00 - 00:00 WIB.
Downtime Estimation: 2 Hours.
Impact: All Services not available during this maintenance process.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Apr 12, 23:13 WIB
Apr 17, 2024
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.