All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.98 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
99.98 % uptime
Today
KTP OCR API Operational
90 days ago
99.98 % uptime
Today
Liveness API Operational
90 days ago
99.98 % uptime
Today
VIDA SSO service Operational
90 days ago
99.98 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
99.98 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
99.98 % uptime
Today
Income Verification Operational
90 days ago
99.98 % uptime
Today
VIDA My-Service Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
99.97 % uptime
Today
Liveness SDK Operational
90 days ago
99.98 % uptime
Today
VIDA Sign Operational
90 days ago
99.95 % uptime
Today
Digital Sign - Web Operational
90 days ago
99.96 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.96 % uptime
Today
Digital Sign - API Operational
90 days ago
99.96 % uptime
Today
OCSP services Operational
90 days ago
99.96 % uptime
Today
VSP Service Operational
90 days ago
99.9 % uptime
Today
VIDA eMeterai service Operational
90 days ago
99.96 % uptime
Today
VIDA Auth services Operational
90 days ago
99.98 % uptime
Today
Device Token services Operational
90 days ago
99.98 % uptime
Today
VIDA Auth Services Operational
90 days ago
99.98 % uptime
Today
Phone Token Service Operational
90 days ago
99.98 % uptime
Today
Authoritative source Operational
90 days ago
99.93 % uptime
Today
Biometric Verification - Authoritative Sources Operational
90 days ago
99.88 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.88 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
99.95 % uptime
Today
Network Provider Service Operational
90 days ago
100.0 % uptime
Today
VIDA Pass Operational
90 days ago
100.0 % uptime
Today
VIDA website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026
[VIDA - AUTHORITATIVE SOURCE] - URGENT MAINTENANCE
Completed - The scheduled maintenance has been completed.
May 29, 23:03 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 20:00 WIB
Scheduled - We are writing to inform you of an urgent maintenance on Dukcapil Data Center, which impacts VIDA Biometric Verification.

The details of the maintenance are as follows:
Agenda: Urgent Maintenance on Dukcapil Data Center.
Day: Friday.
Date: 29 May 2026.
Time: 20:00 WIB
Downtime Estimation: 3 hour.
Impact: VIDA Biometric Verification Services will be unavailable during this period.
May 29, 15:43 WIB
Important Notice: BGP Routing Implementation and Public IP address replacement
Completed - The scheduled maintenance has been completed.
May 29, 01:32 WIB
Update - We are writing to inform you of a scheduled maintenance of the network/system for our VIDA services.

Due to unforeseen circumstances, we require additional time to complete the maintenance. The new estimated completion time is extended to 2:00 AM (midnight) on 29 May, 2026.

The details of the maintenance are as follows:

Agenda : BGP Routing Implementation and Public IP address replacement
Day: Friday
Date: 29 May 2026
Time: 00:00 - 02:00 WIB
Downtime Estimation: 2 hours.
Impact: All VIDA Services will experience performance degradation during this period.
May 29, 01:11 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 WIB
Scheduled - We will conduct schedule maintenance with the details below:

- Agenda : BGP Routing Implementation and Public IP address replacement
- Day: Friday
- Date: 29 May 2026
- Time: 00:00 - 01:00 WIB ( 01:00 - 02:00 MYT )
- Downtime Estimation: 1 hours.
- Impact: All VIDA Services will experience performance degradation during this period.

Thank you
May 28, 10:17 WIB
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
May 26, 04:50 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 04:37 WIB
Identified - The issue has been identified and a fix is being implemented.
May 26, 03:08 WIB
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
May 17, 05:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 04:43 WIB
Identified - The issue has been identified and a fix is being implemented.
May 17, 04:04 WIB
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
May 17, 02:48 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 02:23 WIB
Identified - The issue has been identified and a fix is being implemented.
May 17, 01:50 WIB
May 16, 2026

No incidents reported.

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