All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.97 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.91 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.89 % uptime
Today
KTP OCR API Operational
90 days ago
100.0 % uptime
Today
Liveness API ? Operational
90 days ago
100.0 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.97 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
100.0 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.97 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Income Verification Operational
90 days ago
99.89 % uptime
Today
VIDA Sign Operational
90 days ago
98.12 % uptime
Today
Template Signing - Web ? Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
100.0 % uptime
Today
Truesigner API Operational
90 days ago
99.7 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
100.0 % uptime
Today
VSP Service Operational
90 days ago
99.34 % uptime
Today
Emeterai service ? Operational
90 days ago
87.79 % uptime
Today
Third Party Components Operational
90 days ago
99.98 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.95 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
VIDA - Scheduled Maintenance Notification Sep 17, 2024 22:00-22:30 WIB
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Scheduled maintenance activity of load-balancer upgrade with security patches.
Day: Tuesday.
Date: 17 September 2024.
Time: 22:00-22:30 WIB.
Downtime Estimation: 30 Minutes.
Impact: Signing, Verify, OCR & Liveness Services will be unavailable during this maintenance.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted on Sep 10, 2024 - 15:09 WIB
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024
VIDA Income Verification Service Degradation
Resolved - This incident has been resolved.
Sep 13, 19:01 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 18:29 WIB
Identified - The Income Verification service at VIDA is currently experiencing a service degradation due to an issue from our official income verification authority partner. We have followed up with their team to expedite the resolution.
Sep 13, 18:02 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 17:59 WIB
Identified - The Income Verification service at VIDA is currently experiencing a service degradation due to an issue from our official income verification authority partner. We have followed up with their team to expedite the resolution.
Sep 13, 17:41 WIB
Sep 12, 2024

No incidents reported.

Sep 11, 2024
VIDA e-Meterai Service Degradation
Resolved - This incident has been resolved.
Sep 11, 17:00 WIB
Monitoring - The VIDA e-Meterai service has returned to normal, and we are currently monitoring its performance.
Sep 11, 16:40 WIB
Update - We hope this messages finds you in good health and spirits. This is a follow-up to our previous notification regarding the disruptions of our services. We regret to inform you that our e-Meterai service is still experiencing disruptions.

The details of the issue are as follows:
Day: Saturday.
Date: August, 31 2024.
Issue: The e-Meterai service is due to an issue with Authoritative Partner Source.
Impact: e-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with The Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner Team for further debugging.
Note: We've been proactively communicating to Authoritative Partner Source to decrease this error rate.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.
Sep 6, 16:08 WIB
Identified - We encountered some issues with our e-Meterai services from our e-Meterai Authoritative Partner Source, and they are currently addressing the issue.
Sep 3, 17:01 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 21:22 WIB
Identified - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We hope this message finds you well. We are writing to inform you of a potential impact to some of our services. On Saturday, August 31, 2024, we encountered some issues with our e-Meterai services from our e-Meterai Authoritative Partner Source.


The details of the issue are as follows:
Date : August 31, 2024
Problem : The e-Meterai service is due to an issue with our Authoritative Partner Source.
Impact : e-Meterai Service disruption.
Root Cause : The outage in the e-Meterai service is caused by an issue with the Authoritative Partner Source.
Remediation : The issue has been escalated to VIDA's Authoritative Partner Team for further debugging.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 31, 18:09 WIB
Sep 10, 2024

No incidents reported.

Sep 9, 2024
VIDA Verify Service Degradation
Resolved - This incident has been resolved.
Sep 9, 17:47 WIB
Monitoring - Our identity verification service has returned to normal. Our official authority partner's team has implemented a fix, and we are currently monitoring the service.
Sep 9, 16:11 WIB
Identified - Our team has identified the issue, which involves a service degradation in our Demographic Verification Service provided by our official authority partner. We are currently proactively escalating this matter to the official authority partner's team for resolution.
Sep 9, 14:54 WIB
Investigating - We have currently detected a service degradation in the VIDA Verify service, and our internal team is conducting an investigation to resolve the issue.
Sep 9, 14:35 WIB
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024
Aug 31, 2024
VIDA e-Meterai Service Degradation
Resolved - This incident has been resolved.
Aug 31, 05:45 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 30, 18:30 WIB
Update - Dear Valued Customers,


We hope this email finds you in good health and spirits. This is a follow-up to our previous notification regarding the disruptions to some of our services.


We would like to inform you that the e-Meterai service is currently available for use, but it is not yet fully stable. As a result, there may still be some errors.

The details of the issue are as follows:

Day: Wednesday.
Date: 21 August 2024.
Issue: The e-Meterai service is due to an issue with our Authoritative Partner Source.
Impact: E-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further debugging.
Note: We've been proactively communicating to Authoritative Partner Source to decrease this error rate.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.


Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 29, 11:26 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that our Official e-Meterai Authoritative Partner is currently facing another service disruption.

The details of the issue are as follows:
Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: The VIDA e-Meterai service is currently unavailable.
Cause: The outage in the e-Meterai service is due to an issue with our Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further Investigation.
Note: We are currently validating the fix that has been made for higher traffic.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 26, 16:20 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that our Official e-Meterai Authoritative Partner is currently facing another service disruption.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: The VIDA e-Meterai service is currently unavailable.
Cause: The outage in the e-Meterai service is due to an issue with our Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further Investigation.
Note: We are currently validating the fix that has been made for higher traffic. VIDA will deliver the next update within 09:00 AM 25/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 24, 21:00 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that our Official e-Meterai Authoritative Partner is currently facing another service disruption.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: The VIDA e-Meterai service is currently unavailable.
Cause: The outage in the e-Meterai service is due to an issue with our Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further Investigation.
Note: We are currently validating the fix that has been made for higher traffic. VIDA will deliver the next update within 09:00 AM 24/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 24, 00:06 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that our Official e-Meterai Authoritative Partner is currently facing another service disruption.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: The VIDA e-Meterai service is currently unavailable.
Cause: The outage in the e-Meterai service is due to an issue with our Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further Investigation.
Note: We are currently validating the fix that has been made for higher traffic. VIDA will deliver the next update within 06:00 PM 23/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.


For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 23, 14:04 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that our Official e-Meterai Authoritative Partner is currently facing another service disruption.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: The VIDA e-Meterai service is currently unavailable.
Cause: The outage in the e-Meterai service is due to an issue with our Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's Authoritative Partner team for further Investigation.
Note: We have been proactively communicating with the Authoritative Partner Source to reduce this error rate.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.


For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 22, 18:01 WIB
Update - We would like to inform you that the e-Meterai service has been reactivated but is not yet fully stable, according to the Official Authority for e-Meterai. We estimate an error rate of approximately 10% during the application of e-Meterai.

The details of the issue are as follows:

Day: Wednesday.
Date: 21 August 2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: E-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with the Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's authoritative partner team for further debugging.
Note : We've been proactively communicating to Authoritative Partner Source to decrease this error rate.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.


Thank you for your continued support and loyalty.


Sincerely,

PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 22, 12:26 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that we encountered some issues with our e-Meterai services from our e-Meterai Authoritative Partner Source.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: e-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with the Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 00:00 AM 22/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 21, 21:14 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that we encountered some issues with our e-Meterai services from our e-Meterai Authoritative Partner Source.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: e-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with the Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 09:00 PM 21/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 21, 18:54 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to some of our services.

We regret to inform you that we encountered some issues with our e-Meterai services from our e-Meterai Authoritative Partner Source.

The details of the issue are as follows:

Day: Wednesday.
Date: 21-08-2024.
Issue: The e-Meterai service is currently unavailable due to an issue with our Authoritative Partner Source.
Impact: e-Meterai service disruption.
Cause: The outage in the e-Meterai service is caused by an issue with the Authoritative Partner Source.
Remediation: The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 06:00 PM 21/08/2024.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.

For more information, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your continued support and loyalty.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 21, 11:28 WIB
Identified - We are writing to inform you of a potential impact to some of our services. On Wednesday, 21th August 2024, we encountered some issues with our e-Meterai Authoritative Partner Source.

The details of the issue are as follows:

Date : Wednesday, 21th August 2024.
Problem : e-Meterai service is performing with delayed response for some of the transactions.
Impact : e-Meterai service.
Root Cause : VIDA is experiencing degraded e-Meterai service from Authoritative Partner Source.
Remediation : Investigation.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Aug 21, 09:08 WIB
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