All Systems Operational
About This Site
Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.
VIDA Verify
Operational
Biometric Verification - Authoritative Sources
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Operational
Identity Verification services
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Operational
KTP OCR API
Operational
Liveness API
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Operational
ID Verification - Authoritative Sources
Operational
VIDA SSO service
Operational
Biometric Verification service - VIDA
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Operational
ID Verification Services - VIDA
Operational
VIDA WEB eKYC Services
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Operational
Authentication
Operational
Income Verification
Operational
VIDA Sign
Operational
Template Signing - Web
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Operational
Cloud Signing (CSC)
Operational
Truesigner API
Operational
OCSP services
Operational
VIDA Web e-Sign
Operational
VSP Service
Operational
Emeterai service
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Operational
VIDA Auth services
Operational
Device Token services
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Operational
VIDA Auth Authenticator services
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Operational
Third Party Components
Operational
SMS Gateway, APAC T
Operational
Datadog Metrics Pipeline
Operational
Datadog Synthetics
Operational
VIDA Pass
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Operational
VIDA website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - Scheduled Maintenance Notification - Authoritative Partner Source
Oct 11, 2024 00:01-04:01 WIB
Update -
We are writing to inform you of the Scheduled Maintenance Replacement Chassis Router on our Authoritative Partner Source, previously planned for October, 3rd, 2024, has been rescheduled on October 11th, 2024.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source.
Day: Friday.
Date: October, 11th 2024.
Time: 00:01 - 04:00 WIB.
Downtime Estimation: Approximately 4 hours.
Impact: VIDA Verify (Identity Verification, Liveness, OCR) and Sign Service.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Oct 02, 2024 - 12:34 WIB
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source.
Day: Friday.
Date: October, 11th 2024.
Time: 00:01 - 04:00 WIB.
Downtime Estimation: Approximately 4 hours.
Impact: VIDA Verify (Identity Verification, Liveness, OCR) and Sign Service.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Oct 02, 2024 - 12:34 WIB
Scheduled -
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source.
Day: Thursday.
Date: October, 3rd 2024.
Time: 00:01 - 04:00 WIB.
Downtime Estimation: Approximately 4 hours.
Impact: VIDA Verify (Identity Verification, Liveness, OCR), and Sign Services.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sep 30, 2024 - 11:20 WIB
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source.
Day: Thursday.
Date: October, 3rd 2024.
Time: 00:01 - 04:00 WIB.
Downtime Estimation: Approximately 4 hours.
Impact: VIDA Verify (Identity Verification, Liveness, OCR), and Sign Services.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sep 30, 2024 - 11:20 WIB