All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

VIDA Verify Service Operational
Identity Verification Services - VIDA Operational
Biometric Verification service - VIDA Operational
VIDA WEB eKYC Services Operational
VIDA Sign Service Operational
VSP Service Operational
Digital Sign - API Operational
VIDA eMeterai service Operational
Cloud Signing (CSC) Operational
OCSP services Operational
VIDA Liveness Service Operational
Liveness API Operational
Liveness SDK (Mobile & Web) Operational
VIDA OCR Service Operational
VIDA OCR Operational
VIDA OCR & Document Verification Operational
VIDA Auth Services Operational
Device Token services Operational
VIDA Face Match Services Operational
Phone Token Service Operational
VIDA SSP Dashboard Operational
Authoritative source Operational
Biometric Verification - Authoritative Sources Operational
Identity Verification - Authoritative Sources Operational
eMeterai Service - Peruri Operational
Network Provider Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 13, 2026

Resolved - This incident has been resolved.
Oct 13, 10:40 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:49 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 13, 09:42 WIB
Resolved - Service is stable and this incident has been resolved.
Oct 13, 00:11 WIB
Update - VIDA's Authoritative Partner team for e-Meterai services has implemented a fix, and the services are currently being restored. We are monitoring the results to ensure stability.
Oct 12, 22:39 WIB
Monitoring - VIDA's Authoritative Partner team for e-Meterai services has implemented a fix, and the services are currently being restored. We are monitoring the results to ensure stability.
Oct 12, 22:38 WIB
Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible.
Oct 12, 22:27 WIB

Oct 12, 2026

Resolved - This incident has been resolved.
Oct 12, 14:54 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 14:41 WIB
Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible.
Oct 12, 14:25 WIB
Resolved - This incident has been resolved.
Oct 12, 10:36 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 09:58 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 12, 09:40 WIB

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Resolved - This incident has been resolved.
Oct 8, 20:31 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 19:59 WIB
Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA services. We are investigating the issue.
Oct 8, 19:27 WIB

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.