All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.98 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
99.98 % uptime
Today
KTP OCR API Operational
90 days ago
99.98 % uptime
Today
Liveness API Operational
90 days ago
99.98 % uptime
Today
VIDA SSO service Operational
90 days ago
99.98 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
99.98 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
99.98 % uptime
Today
Income Verification Operational
90 days ago
99.98 % uptime
Today
VIDA My-Service Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Liveness SDK Operational
90 days ago
99.98 % uptime
Today
VIDA Sign Operational
90 days ago
99.95 % uptime
Today
Digital Sign - Web Operational
90 days ago
99.96 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.96 % uptime
Today
Digital Sign - API Operational
90 days ago
99.96 % uptime
Today
OCSP services Operational
90 days ago
99.96 % uptime
Today
VSP Service Operational
90 days ago
99.91 % uptime
Today
VIDA eMeterai service Operational
90 days ago
99.96 % uptime
Today
VIDA Auth services Operational
90 days ago
99.98 % uptime
Today
Device Token services Operational
90 days ago
99.98 % uptime
Today
VIDA Auth Services Operational
90 days ago
99.98 % uptime
Today
Phone Token Service Operational
90 days ago
99.98 % uptime
Today
Authoritative source Operational
90 days ago
99.91 % uptime
Today
Biometric Verification - Authoritative Sources Operational
90 days ago
99.86 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.86 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
100.0 % uptime
Today
Network Provider Service Operational
90 days ago
99.93 % uptime
Today
VIDA Pass Operational
90 days ago
100.0 % uptime
Today
VIDA website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 13, 2026

No incidents reported today.

Jun 12, 2026
VIDA SMS OTP Delivery Service Degradation
Resolved - This incident has been resolved.
Jun 12, 16:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 16:34 WIB
Identified - We are currently detecting an issue affecting our OTP delivery service, which may cause delays or failures in OTP receipt for some users. Our related team is actively investigating and working on the necessary recovery actions to restore the service as soon as possible.
Jun 12, 16:02 WIB
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026
VIDA All Service Degradation - Network Provider
Resolved - Service is stable and this incident has been resolved.
Jun 8, 16:33 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 16:05 WIB
Identified - We would to inform you of a potential impact to some of our services. We encountered some issues with our All services delayed response.

The details of the issue are as follows:
Date : 8 June 2026.
Problem : All Services are experiencing degraded service from our Network Provider Service.
Impact : All Services delayed responses.
Root Cause : Network Issues with our Internet Service Provider.
Remediation : Investigating.

Thank you
Jun 8, 15:55 WIB
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
VIDA All Service Degradation - Network Provider
Resolved - Service is stable and this incident has been resolved.
Jun 5, 15:17 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 14:36 WIB
Update - This is a follow-up to our previous notification regarding the disruptions to all our services.

We regret to inform you that our All Services are still experiencing disruptions.

The details of the issue are as follows:
Day: Friday.
Date: 5 June 2026.
Issue: All Services are experiencing degraded service from our Network Provider Service.
Impact: All Services delayed responses.
Cause: Network Issues with our Internet Service Provider.
Remediation: Investigating.
Notes: VIDA will deliver the next update within 3:00 PM 05/06/2026.

We understand that this situation may cause inconvenience, and we would like to extend our sincerest apologies for any disruption this may have caused. We appreciate your understanding and patience as we work to resolve this issue.
Jun 5, 12:35 WIB
Identified - We would to inform you of a potential impact to some of our services. We encountered some issues with our All services delayed response.

The details of the issue are as follows:
Date : 5 June 2026.
Problem : All Services are experiencing degraded service from our Network Provider Service.
Impact : All Services delayed responses.
Root Cause : Network Issues with our Internet Service Provider.
Remediation : Investigating.

Thank you
Jun 5, 09:56 WIB
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Jun 5, 04:32 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 03:59 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 02:39 WIB
Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

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