Service is stable and this incident has been resolved.
Posted Jul 15, 2024 - 12:19 WIB
Update
Service is stable and this incident has been resolved.
Posted Jul 15, 2024 - 11:24 WIB
Monitoring
VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Posted Jul 15, 2024 - 11:02 WIB
Identified
VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Posted Jul 15, 2024 - 10:53 WIB
Monitoring
VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Posted Jul 15, 2024 - 10:37 WIB
Identified
VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Posted Jul 15, 2024 - 10:33 WIB
Investigating
VIDA is experiencing degraded for some of the services request on VIDA Verify Services. VIDA technical team is investigating the issue
Posted Jul 15, 2024 - 10:27 WIB
This incident affected: VIDA Verify (Identity Verification Services - VIDA) and Authoritative source (Biometric Verification - Authoritative Sources).