VIDA All Service Degradation

Incident Report for VIDA System Status

Resolved

Service is stable and this incident has been resolved.

Posted Jul 03, 2026 - 19:33 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2026 - 18:29 WIB

Identified

We regret to inform you that All VIDA services are still experiencing disruptions from our network provider.

Posted Jul 03, 2026 - 16:47 WIB

Investigating

Some VIDA customers may be experiencing degraded performance on certain VIDA services. We are investigating the issue.

Posted Jul 03, 2026 - 16:26 WIB

This incident affected: Liveness (Liveness API, Liveness SDK (Mobile & Web)), VIDA Auth services (Device Token services, VIDA Auth Services, Phone Token Service), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), VIDA Verify (Identity Verification Services - VIDA, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services, Income Verification, VIDA My-Service, Document Verification), and KTP OCR API.