Service is looking good and stable. Incident has been resolved.
Posted May 23, 2023 - 12:05 WIB
Resolved
Service is looking good and stable. Incident has been resolved.
Posted May 23, 2023 - 12:04 WIB
Monitoring
VIDA authority partner team has implemented the fix and service is coming back to normal. We are monitoring it for some time.
Posted May 23, 2023 - 10:27 WIB
Update
VIDA authority partner team has implemented the fix and service is coming back to normal. We are monitoring it for some time.
Posted May 23, 2023 - 10:26 WIB
Identified
VIDA customers could be experiencing degraded service on VIDA Face Biometric verification services. VIDA is experiencing degraded for some of the transactions on VIDA Face Biometric verification services from our authoritative partner's services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging.
Posted May 23, 2023 - 09:07 WIB
This incident affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services).