Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 11, 2024 - 00:01 WIB
Update
We are writing to inform you of the Scheduled Maintenance Replacement Chassis Router on our Authoritative Partner Source, previously planned for October, 3rd, 2024, has been rescheduled on October 11th, 2024.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source. Day: Friday. Date: October, 11th 2024. Time: 00:01 - 04:00 WIB. Downtime Estimation: Approximately 4 hours. Impact: VIDA Verify (Identity Verification, Liveness, OCR) and Sign Service.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely, PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted Oct 02, 2024 - 12:34 WIB
Scheduled
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Maintenance Replacement Chassis Router on our Authoritative Partner Source. Day: Thursday. Date: October, 3rd 2024. Time: 00:01 - 04:00 WIB. Downtime Estimation: Approximately 4 hours. Impact: VIDA Verify (Identity Verification, Liveness, OCR), and Sign Services.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Posted Sep 30, 2024 - 11:20 WIB
This scheduled maintenance affected: VIDA Auth services (Device Token services, VIDA Auth Authenticator services), VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, KTP OCR API, Liveness API, ID Verification - Authoritative Sources, VIDA SSO service, Biometric Verification service - VIDA, ID Verification Services - VIDA, VIDA WEB eKYC Services, Authentication, Income Verification), and VIDA Sign (Template Signing - Web, Cloud Signing (CSC), Truesigner API, OCSP services, VIDA Web e-Sign, VSP Service, Emeterai service).