Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 02, 2024 - 23:00 WIB
Scheduled
We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows: Agenda: Deployment of Notification Service. Day: Monday. Date: December, 2nd, 2024. Time: 23:00 WIB - 00:30 WIB. Downtime Estimation: Approximately 1 hour and 30 minutes during the maintenance window. Impact: Web-hook notification will be temporarily disrupted during the maintenance. Note: The VIDA team will be monitored for next 24 hours following the completion of the maintenance.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Posted Nov 26, 2024 - 16:59 WIB
This scheduled maintenance affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, ID Verification - Authoritative Sources, Biometric Verification service - VIDA, ID Verification Services - VIDA, VIDA WEB eKYC Services).