Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 11, 2025 - 01:00 WIB
Scheduled
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows: Agenda: System Update – Authentication Services. Day: Wednesday. Date: 11 June 2025. Time: 01:00 AM (Jakarta Time). Downtime Estimation: 60 Minutes. Impact: All VIDA services will be temporarily unavailable during this maintenance window.
We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.
Thank you for your understanding and support.
Posted Jun 05, 2025 - 22:48 WIB
This scheduled maintenance affected: VIDA Auth services (Device Token services, VIDA Auth Services, Phone Token Service), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), and VIDA Verify (Identity Verification Services - VIDA, KTP OCR API, Liveness API, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services, VIDA My-Service).