VIDA Verify Service - Network Provider Incident

Incident Report for VIDA System Status

Resolved

This incident has been resolved.
Posted Oct 08, 2026 - 20:31 WIB

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2026 - 19:59 WIB

Identified

Some VIDA customers may be experiencing degraded performance on certain VIDA services. We are investigating the issue.
Posted Oct 08, 2026 - 19:27 WIB
This incident affected: VIDA Liveness Service (Liveness API, Liveness SDK (Mobile & Web)), VIDA Sign Service (VSP Service, Digital Sign - API, VIDA eMeterai service, Cloud Signing (CSC), OCSP services), VIDA Auth Services (Device Token services, VIDA Face Match Services, Phone Token Service), VIDA OCR Service (VIDA OCR, VIDA OCR & Document Verification), and VIDA Verify Service (Identity Verification Services - VIDA, Biometric Verification service - VIDA, VIDA WEB eKYC Services).