Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 17, 2024 - 22:00 WIB
Scheduled
We hope this email finds you well. We are writing to inform you that the scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services, previously planned for April 15th, 2024, has been rescheduled on April 17th, 2024.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows: Agenda: Scheduled maintenance of our All services. Day: Wednesday. Date: 17 April 2024. Time: 22:00 - 00:00 WIB. Downtime Estimation: 2 Hours. Impact: All Services not available during this maintenance process.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Posted Apr 12, 2024 - 23:13 WIB
This scheduled maintenance affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, KTP OCR API, Liveness API, ID Verification - Authoritative Sources, VIDA SSO service, Biometric Verification service - VIDA, ID Verification Services - VIDA) and VIDA Sign (Template Signing - Web, Cloud Signing (CSC), Truesigner API, OCSP services, VIDA Web e-Sign, VSP Service, Emeterai service).