A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 28, 2023 - 02:49 WIB
Resolved
Service is looking good and stable. Incident has been resolved.
Posted Mar 28, 2023 - 02:49 WIB
Monitoring
A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 28, 2023 - 02:27 WIB
Identified
VIDA face biometric verification service will be continues with service deficiency.
Posted Mar 28, 2023 - 02:18 WIB
Monitoring
A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 28, 2023 - 01:59 WIB
Update
VIDA face biometric verification service and ID verification service will be continues with service deficiency. We are continued progressing towards a complete recovery with VIDA's authority partner team
Posted Mar 28, 2023 - 01:59 WIB
Identified
VIDA face biometric verification service and ID verification service will be continues with service deficiency. We are continued progressing towards a complete recovery with VIDA's authority partner team
Posted Mar 28, 2023 - 00:48 WIB
Monitoring
A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 28, 2023 - 00:39 WIB
Identified
VIDA face biometric verification service and ID verification service will be continues with service deficiency. We are continued progressing towards a complete recovery with VIDA's authority partner team
Posted Mar 28, 2023 - 00:25 WIB
Update
We are seeing increased timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification. VIDA face biometric verification service will be continues with service deficiency.
Posted Mar 28, 2023 - 00:19 WIB
Monitoring
A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 27, 2023 - 23:16 WIB
Identified
We are seeing reduced timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification. VIDA face biometric verification service will be continues with service deficiency. VIDA will deliver the next update within 12:30 AM 2023-03-28.
Posted Mar 27, 2023 - 22:06 WIB
Monitoring
A Fix has been implemented by VIDA's authoritative partner's team. Service is restoring now. We are monitoring the service for some time.
Posted Mar 27, 2023 - 21:47 WIB
Update
We continue progress towards recovering the VIDA biometric services with VIDA authority partner team. VIDA Face Biometric verification could remain delayed for some of the attempts which are done by VIDA Biometric service users. VIDA Biometric verification service could be continued with 20% average failure rates. VIDA will deliver the next update within 10:00 PM WIB 27-03-2023.
Posted Mar 27, 2023 - 19:48 WIB
Update
We are seeing reduced timeout event rates and VIDA technical and partnership teams are continued progressing towards a complete recovery with VIDA's authority partner team for VIDA Biometric verification service causing to VIDA customers who are experiencing a delayed response in Biometric verification. VIDA face biometric verification service will be continues with service deficiency. VIDA will deliver the next update within 8:00 PM 2023-03-27.
Posted Mar 27, 2023 - 17:56 WIB
Update
VIDA is experiencing 30% average failure rates on VIDA Face Biometric verification which is causing to VIDA customers with delayed performance in Biometric verification. We are still working on the identified issue with VIDA's authority partner team and are making continued progress towards service recovery. VIDA face biometric verification service will be continues with service deficiency. VIDA will deliver the next update within 6:00 PM 2023-03-27.
Posted Mar 27, 2023 - 16:01 WIB
Identified
VIDA is experiencing delayed response for some of the transactions on Face Biometric services from our authoritative partner's services. We have investigated the issue and identified that seems to be an issue with our authoritative partner's services. The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 04:00 PM WIB 27/03/2023.
Posted Mar 27, 2023 - 15:42 WIB
This incident affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, ID Verification - Authoritative Sources).