Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 13, 2025 - 23:30 WIB
Scheduled
We are writing to inform you of an urgent maintenance event for our services. As we strive to continuously improve our services and enhance your experience with us, we will be conducting a system update for our All VIDA Service. The details of the maintenance are as follows:
Agenda: Fixing the logging issue on the monitoring tool. Day: Friday. Date: 13 June 2025. Time: 23:30 - 00: 00 WIB (14 June 2025). Maintenance Duration: 30 Minutes. Impact: VIDA services will be unavailable during this maintenance.
We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.
Thank you for your understanding and support.
Posted Jun 13, 2025 - 13:17 WIB
This scheduled maintenance affected: VIDA Auth services (Device Token services, VIDA Auth Services), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), and VIDA Verify (Identity Verification Services - VIDA, KTP OCR API, Liveness API, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services).