We hope this messages finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows: Agenda: Container Platform Upgrade. Day: Friday. Date: 01 May 2026. Time: 00:00 WIB - 02:00 WIB. Downtime Estimation: 2 hours. Impact: All VIDA Services will experience performance degradation during this period.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely, PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted Apr 02, 2026 - 12:13 WIB
This scheduled maintenance affects: VIDA Auth services (Device Token services, VIDA Auth Services, Phone Token Service), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), VIDA Verify (Identity Verification Services - VIDA, KTP OCR API, Liveness API, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services, Income Verification, VIDA My-Service, Document Verification, Liveness SDK), Authoritative source (Biometric Verification - Authoritative Sources, Identity Verification - Authoritative Sources, eMeterai Service - Peruri, Network Provider Service), and VIDA Pass, VIDA website.