We are writing to inform you of a scheduled maintenance of the network/system for our VIDA services.
Due to unforeseen circumstances, we require additional time to complete the maintenance. The new estimated completion time is extended to 2:00 AM (midnight) on 29 May, 2026.
The details of the maintenance are as follows:
Agenda : BGP Routing Implementation and Public IP address replacement Day: Friday Date: 29 May 2026 Time: 00:00 - 02:00 WIB Downtime Estimation: 2 hours. Impact: All VIDA Services will experience performance degradation during this period.
Posted May 29, 2026 - 01:11 WIB
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2026 - 00:00 WIB
Scheduled
We will conduct schedule maintenance with the details below:
- Agenda : BGP Routing Implementation and Public IP address replacement - Day: Friday - Date: 29 May 2026 - Time: 00:00 - 01:00 WIB ( 01:00 - 02:00 MYT ) - Downtime Estimation: 1 hours. - Impact: All VIDA Services will experience performance degradation during this period.
Thank you
Posted May 28, 2026 - 10:17 WIB
This scheduled maintenance affected: VIDA Auth services (Device Token services, VIDA Auth Services, Phone Token Service), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), and VIDA Verify (Identity Verification Services - VIDA, KTP OCR API, Liveness API, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services, Income Verification, VIDA My-Service, Document Verification, Liveness SDK).