VIDA service degradation
Incident Report for VIDA System Status
Postmortem

This incident has been resolved.

Posted Feb 26, 2024 - 18:30 WIB
Resolved
This incident has been resolved.
Posted Feb 26, 2024 - 17:30 WIB
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2024 - 16:55 WIB
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 26, 2024 - 16:39 WIB
Investigating
We are currently investigating this issue.
Posted Feb 26, 2024 - 16:01 WIB
This incident affected: VIDA Sign (Template Signing - Web, Cloud Signing (CSC), Truesigner API, OCSP services, VIDA Web e-Sign, VSP Service, Emeterai service) and VIDA Verify (Identity Verification services, KTP OCR API, Liveness API, ID Verification - Authoritative Sources, VIDA SSO service, Biometric Verification service - VIDA).
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