Verification is currently underway for the maintenance items.
Posted Sep 18, 2024 - 01:19 WIB
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 18, 2024 - 01:11 WIB
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 17, 2024 - 22:00 WIB
Scheduled
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows: Agenda: Scheduled maintenance activity of load-balancer upgrade with security patches. Day: Tuesday. Date: 17 September 2024. Time: 22:00-22:30 WIB. Downtime Estimation: 30 Minutes. Impact: Signing, Verify, OCR & Liveness Services will be unavailable during this maintenance.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely, PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted Sep 10, 2024 - 15:09 WIB
This scheduled maintenance affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, KTP OCR API, Liveness API, ID Verification - Authoritative Sources, Biometric Verification service - VIDA, ID Verification Services - VIDA, VIDA WEB eKYC Services, Authentication) and VIDA Sign (Template Signing - Web, Cloud Signing (CSC), Truesigner API, OCSP services, VIDA Web e-Sign, VSP Service, Emeterai service).