VIDA Verify Service (FR&Demog) - Authoritative Source Incident

Incident Report for VIDA System Status

Resolved

This incident has been resolved.
Posted May 17, 2026 - 05:35 WIB

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 17, 2026 - 04:43 WIB

Identified

The issue has been identified and a fix is being implemented.
Posted May 17, 2026 - 04:04 WIB
This incident affected: Authoritative source (Biometric Verification - Authoritative Sources, Identity Verification - Authoritative Sources).