We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
Due to unforeseen circumstances, we require additional time to complete the maintenance. The new estimated completion time is extended to 03:30 AM (midnight) on January 15nd, 2026.
Posted Jan 15, 2026 - 00:51 WIB
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 14, 2026 - 23:00 WIB
Scheduled
We would like to inform you that the previously scheduled maintenance on January 08, 2026, has been rescheduled. Please find the updated details below :
Agenda : MySQL version Upgrade. Day & Date : Wednesday. Starting time : 14 January 2026, 23:00 (JKT Time). End time : 15 January 2026, 01:00 (JKT Time). Downtime Estimation : 2 hours. Impact : All VIDA services will experience downtime during the maintenance window.
Posted Dec 22, 2025 - 11:01 WIB
This scheduled maintenance affected: VIDA Auth services (Device Token services, VIDA Auth Services, Phone Token Service), VIDA Sign (Digital Sign - Web, Cloud Signing (CSC), Digital Sign - API, OCSP services, VSP Service, VIDA eMeterai service), and VIDA Verify (Identity Verification Services - VIDA, KTP OCR API, Liveness API, VIDA SSO service, Biometric Verification service - VIDA, VIDA WEB eKYC Services, Income Verification, VIDA My-Service, Document Verification, Liveness SDK).