Service is stable and this incident has been resolved.
Posted Feb 26, 2024 - 19:14 WIB
Resolved
Service is stable and this incident has been resolved.
Posted Feb 26, 2024 - 19:00 WIB
Monitoring
VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Posted Feb 26, 2024 - 18:36 WIB
Update
VIDA authority partner team has implemented the new fixing and services are coming back to normal now. we are monitoring the results.
Posted Feb 26, 2024 - 18:36 WIB
Identified
VIDA is experiencing degraded for some of the services request on VIDA Verify Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services. VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
VIDA will be delivering the next update within the 20:00 WIB today.
Posted Feb 26, 2024 - 17:45 WIB
This incident affected: VIDA Verify (Biometric Verification - Authoritative Sources, Identity Verification services, ID Verification - Authoritative Sources).