Service is stable and this incident has been resolved.
Posted Jan 04, 2026 - 19:47 WIB
Monitoring
VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Posted Jan 04, 2026 - 18:48 WIB
Update
We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.
The details of the issue are as follows: Date : 03 January 2026. Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions. Impact : VIDA Biometric and Identity Verification Services. Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services. Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update at 6:00 PM 04/01/2026.
Posted Jan 04, 2026 - 12:07 WIB
Update
We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.
The details of the issue are as follows:
Date : 03 January 2026.
Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.
Impact : VIDA Biometric and Identity Verification Services.
Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.
Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 12:00 AM 04/01/2026.
Posted Jan 04, 2026 - 10:47 WIB
Update
We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.
The details of the issue are as follows:
Date : 03 January 2026.
Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.
Impact : VIDA Biometric and Identity Verification Services.
Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.
Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 10:00 AM 04/01/2026.
Posted Jan 04, 2026 - 07:42 WIB
Update
We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.
The details of the issue are as follows:
Date : 03 January 2026.
Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.
Impact : VIDA Biometric and Identity Verification Services.
Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.
Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 7:00 AM 04/01/2026.
Posted Jan 04, 2026 - 04:03 WIB
Identified
VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.