A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2024 - 15:32 WIB
Identified
We are writing to inform you of a potential impact to some of our services. On Friday, November 1st, 2024, we encountered some issues with our e-Meterai services from Peruri.
The details of the issue are as follows:
Date : November 1st, 2024 from 7:42 AM JKT Time. Problem : VIDA e-Meterai services were performing with delayed responses for some of the transactions. Impact : VIDA e-Meterai services. Root Cause : Due to service degradation from Peruri, the VIDA e-Meterai service was impacted. Remediation : Investigating.
Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.
We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.
For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.
Thank you for your understanding and patience.
Sincerely, PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted Nov 01, 2024 - 13:05 WIB
This incident affected: VIDA Sign (VSP Service, Emeterai service).