VIDA Verify Service - Authoritative Source Incident

Incident Report for VIDA System Status

Resolved

This incident has been resolved.
Posted Jun 05, 2025 - 14:26 WIB

Monitoring

VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Posted Jun 05, 2025 - 13:35 WIB

Identified

VIDA is experiencing degraded performance for some service requests on VIDA identity verification & biometric verification Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Posted Jun 05, 2025 - 12:42 WIB
This incident affected: Authoritative source (Biometric Verification - Authoritative Sources, Identity Verification - Authoritative Sources).
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