All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.97 % uptime
Today
Identity Verification Services - VIDA ? Operational
90 days ago
99.97 % uptime
Today
KTP OCR API Operational
90 days ago
99.97 % uptime
Today
Liveness API ? Operational
90 days ago
99.97 % uptime
Today
VIDA SSO service Operational
90 days ago
99.97 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.97 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.96 % uptime
Today
Income Verification Operational
90 days ago
99.97 % uptime
Today
VIDA My-Service Operational
90 days ago
99.97 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Liveness SDK Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
99.96 % uptime
Today
Digital Sign - Web ? Operational
90 days ago
99.97 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.97 % uptime
Today
Digital Sign - API Operational
90 days ago
99.97 % uptime
Today
OCSP services Operational
90 days ago
99.97 % uptime
Today
VSP Service Operational
90 days ago
99.96 % uptime
Today
VIDA eMeterai service ? Operational
90 days ago
99.9 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services ? Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.98 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
100.0 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
100.0 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
99.94 % uptime
Today
Network Provider Service Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 4, 2025

No incidents reported today.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Oct 2, 10:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 09:44 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 2, 09:34 WIB
Oct 1, 2025
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Oct 1, 10:16 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 10:00 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 1, 09:33 WIB
Sep 30, 2025

No incidents reported.

Sep 29, 2025
VIDA eMeterai Service - Service Interruption
Resolved - This incident has been resolved.
Sep 29, 09:49 WIB
Monitoring - A fix has been implemented, and we are monitoring the results.
Sep 29, 09:46 WIB
Investigating - We are currently experiencing an issue affecting our eMeterai service. Our team is investigating the root cause and working to resolve it as soon as possible.

We sincerely apologize for the inconvenience caused. We will provide further updates as soon as they become available.
Sep 29, 08:59 WIB
Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 26, 19:23 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 18:57 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 26, 16:47 WIB
VIDA Verify Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 26, 11:13 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 10:57 WIB
Identified - VIDA is experiencing high latency which results in some transactions experiencing a delayed response for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 26, 09:34 WIB
Sep 25, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 25, 00:30 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 23:42 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 24, 20:37 WIB
Sep 24, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 24, 17:31 WIB
Monitoring - A fix has been implemented by our authoritative partner team, and the service is gradually returning to normal. We are closely monitoring the results.
Sep 24, 17:21 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 24, 16:46 WIB
Sep 23, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 23, 17:24 WIB
Monitoring - A fix has been implemented by our authoritative partner team, and the service is gradually returning to normal. We are closely monitoring the results.
Sep 23, 16:53 WIB
Update - We apologize for the inconvenience. Please be informed that our service is still experiencing response delays for certain transactions. The issue has been escalated to our official authority team, and they are currently conducting investigation and implementing the necessary fixes. We will provide the next update by 18:00 on September 23, 2025.
Sep 23, 15:20 WIB
Update - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 23, 12:46 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Sep 23, 12:37 WIB
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025
VIDA eMeterai Service - Authoritative Source Incident
Resolved - This incident has been resolved.
Sep 20, 07:32 WIB
Update - We are continuing to monitor for any further issues.
Sep 20, 05:08 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 05:07 WIB
Update - We are continuing to work on a fix for this issue.
Sep 20, 01:00 WIB
Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible.
Sep 20, 00:57 WIB
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