VIDA System Status Status

Update - We are continuing to work on a fix for this issue.
Jan 28, 2026 - 12:41 WIB

Update - We are continuing to work on a fix for this issue.
Jan 13, 2026 - 20:53 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 13, 2026 - 16:38 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 13, 2026 - 01:52 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 07, 2026 - 22:43 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 07, 2026 - 01:17 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 04, 2026 - 19:49 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Dec 30, 2025 - 14:05 WIB

Update - We are continuing to work on a fix for this issue.
Nov 27, 2025 - 21:42 WIB

Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:58 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 09, 2025 - 20:13 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 06, 2025 - 02:44 WIB

Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 31, 2025 - 21:25 WIB

Monitoring - The authoritative source is currently undergoing a regular update to improve service performance. We are actively monitoring its status at the moment.
Oct 30, 2025 - 16:25 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 23:16 WIB

Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:42 WIB

Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:24 WIB

Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:10 WIB

Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:09 WIB

Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Oct 22, 2025 - 23:54 WIB

Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 08, 2025 - 13:41 WIB

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