Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA All services. This issue originates from our Network Provider, and we have already escalated it to their team for further resolution.
Jun 10, 2025 - 14:20 WIB
Jun 10, 2025 - 14:20 WIB
About This Site
Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.
VIDA Verify
Operational
Identity Verification Services - VIDA
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Operational
KTP OCR API
Operational
Liveness API
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Operational
VIDA SSO service
Operational
Biometric Verification service - VIDA
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Operational
VIDA WEB eKYC Services
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Operational
Income Verification
Operational
VIDA My-Service
Operational
VIDA Sign
Operational
Digital Sign - Web
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Operational
Cloud Signing (CSC)
Operational
Digital Sign - API
Operational
OCSP services
Operational
VSP Service
Operational
VIDA eMeterai service
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Operational
VIDA Auth services
Operational
Device Token services
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Operational
VIDA Auth Services
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Operational
Phone Token Service
Operational
Authoritative source
Degraded Performance
Biometric Verification - Authoritative Sources
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Operational
Identity Verification - Authoritative Sources
Operational
eMeterai Service - Peruri
Operational
Network Provider Service
Degraded Performance
VIDA Pass
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Operational
VIDA website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - Scheduled Maintenance Notification Jun 11, 2025 01:00-02:00 WIB
We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: System Update – Authentication Services.
Day: Wednesday.
Date: 11 June 2025.
Time: 01:00 AM (Jakarta Time).
Downtime Estimation: 60 Minutes.
Impact: All VIDA services will be temporarily unavailable during this maintenance window.
We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.
Thank you for your understanding and support.
Posted on Jun 05, 2025 - 22:48 WIB
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: System Update – Authentication Services.
Day: Wednesday.
Date: 11 June 2025.
Time: 01:00 AM (Jakarta Time).
Downtime Estimation: 60 Minutes.
Impact: All VIDA services will be temporarily unavailable during this maintenance window.
We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.
If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at FAQ | VIDA Digital Identity for more information.
Thank you for your understanding and support.
Posted on Jun 05, 2025 - 22:48 WIB