Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:58 WIB
Nov 20, 2025 - 22:58 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 09, 2025 - 20:13 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 09, 2025 - 20:13 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 06, 2025 - 02:44 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 06, 2025 - 02:44 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 31, 2025 - 21:25 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 31, 2025 - 21:25 WIB
Monitoring - The authoritative source is currently undergoing a regular update to improve service performance. We are actively monitoring its status at the moment.
Oct 30, 2025 - 16:25 WIB
Oct 30, 2025 - 16:25 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 23:16 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 23:16 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:42 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:42 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:24 WIB
We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:24 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:10 WIB
Oct 23, 2025 - 00:10 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:09 WIB
Oct 23, 2025 - 00:09 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Oct 22, 2025 - 23:54 WIB
Oct 22, 2025 - 23:54 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 08, 2025 - 13:41 WIB
Oct 08, 2025 - 13:41 WIB
About This Site
Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.
VIDA Verify
Operational
Identity Verification Services - VIDA
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Operational
KTP OCR API
Operational
Liveness API
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Operational
VIDA SSO service
Operational
Biometric Verification service - VIDA
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Operational
VIDA WEB eKYC Services
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Operational
Income Verification
Operational
VIDA My-Service
Operational
Document Verification
Operational
Liveness SDK
Operational
VIDA Sign
Operational
Digital Sign - Web
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Operational
Cloud Signing (CSC)
Operational
Digital Sign - API
Operational
OCSP services
Operational
VSP Service
Operational
VIDA eMeterai service
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Operational
VIDA Auth services
Operational
Device Token services
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Operational
VIDA Auth Services
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Operational
Phone Token Service
Operational
Authoritative source
Degraded Performance
Biometric Verification - Authoritative Sources
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Degraded Performance
Identity Verification - Authoritative Sources
Degraded Performance
eMeterai Service - Peruri
Operational
Network Provider Service
Operational
VIDA Pass
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Operational
VIDA website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - Rescheduled Maintenance Notification Nov 26, 2025 00:00-02:00 WIB
Update -
We will be undergoing scheduled maintenance during this time.
Nov 26, 2025 - 00:00 WIB
Nov 26, 2025 - 00:00 WIB
Update -
We would like to inform you that the previously scheduled maintenance on November 19, 2025, has been rescheduled. Please find the updated details below.
The details of the maintenance are as follows:
Agenda: Cluster Upgrade (Infrastructure Maintenance).
Day: Wednesday.
Date: 26 November 2025.
Time: 1:00 AM - 3:00 AM Malaysia Time / 12:00 AM - 2:00 AM Jakarta Time
Downtime Estimation: Approximately 2 hour.
Impact: Temporary service degradation may occur for services hosted in the Malaysia/Singapore region while the cluster upgrade is in progress.
Nov 26, 2025 - 00:00 WIB
The details of the maintenance are as follows:
Agenda: Cluster Upgrade (Infrastructure Maintenance).
Day: Wednesday.
Date: 26 November 2025.
Time: 1:00 AM - 3:00 AM Malaysia Time / 12:00 AM - 2:00 AM Jakarta Time
Downtime Estimation: Approximately 2 hour.
Impact: Temporary service degradation may occur for services hosted in the Malaysia/Singapore region while the cluster upgrade is in progress.
Nov 26, 2025 - 00:00 WIB
Scheduled -
Of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Cluster Upgrade (Infrastructure Maintenance).
Date & Time :
- 18 November 2025 at 23:00 (Jakarta Time).
- 19 November 2025 at 00:00 (Malaysia Time)
Downtime Estimation: Approximately 1 hour.
Impact: Temporary service degradation may occur for services hosted in the Malaysia/Singapore region while the cluster upgrade is in progress.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Nov 06, 2025 - 16:54 WIB
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Cluster Upgrade (Infrastructure Maintenance).
Date & Time :
- 18 November 2025 at 23:00 (Jakarta Time).
- 19 November 2025 at 00:00 (Malaysia Time)
Downtime Estimation: Approximately 1 hour.
Impact: Temporary service degradation may occur for services hosted in the Malaysia/Singapore region while the cluster upgrade is in progress.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Nov 06, 2025 - 16:54 WIB
Maintenance notice: Internal service upgrade and security patches Nov 26, 2025 00:00-02:00 WIB
As part of our ongoing commitment to service quality, stability, and security, we will be performing a scheduled maintenance activity that includes both an application deployment and infrastructure security patching.
Detail of the maintenance :
Day : Wednesday
Date : 26 November 2025
Time : 12:00 AM - 02:00 AM (Jakarta Time)
Duration: 2 hours
Posted on Nov 18, 2025 - 12:14 WIB
Detail of the maintenance :
Day : Wednesday
Date : 26 November 2025
Time : 12:00 AM - 02:00 AM (Jakarta Time)
Duration: 2 hours
Posted on Nov 18, 2025 - 12:14 WIB