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About This Site
Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.
VIDA Verify
Operational
Identity Verification Services - VIDA
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Operational
KTP OCR API
Operational
Liveness API
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Operational
VIDA SSO service
Operational
Biometric Verification service - VIDA
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Operational
VIDA WEB eKYC Services
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Operational
Income Verification
Operational
VIDA My-Service
Operational
VIDA Sign
Operational
Digital Sign - Web
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Operational
Cloud Signing (CSC)
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Digital Sign - API
Operational
OCSP services
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VSP Service
Operational
VIDA eMeterai service
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Operational
VIDA Auth services
Operational
Device Token services
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Operational
VIDA Auth Services
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Operational
Phone Token Service
Operational
Authoritative source
Operational
Biometric Verification - Authoritative Sources
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Operational
Identity Verification - Authoritative Sources
Operational
eMeterai Service - Peruri
Operational
Network Provider Service
Operational
VIDA Pass
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Operational
VIDA website
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
VIDA - Scheduled Maintenance Notification Aug 26, 2025 23:00 - Aug 27, 2025 00:00 WIB
Dear Valued Customers,
We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Infrastructure maintenance.
Day: Tuesday.
Date: 26 August 2025 Jakarta Time / 27 August 2025 Malaysia Time.
Time: 23:00 Jakarta Time / 00:00 Malaysia Time.
Downtime Estimation: 60 Minutes.
Impact: Service degradation for all VIDA services.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted on Aug 20, 2025 - 15:16 WIB
We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.
The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.
The details of the maintenance are as follows:
Agenda: Infrastructure maintenance.
Day: Tuesday.
Date: 26 August 2025 Jakarta Time / 27 August 2025 Malaysia Time.
Time: 23:00 Jakarta Time / 00:00 Malaysia Time.
Downtime Estimation: 60 Minutes.
Impact: Service degradation for all VIDA services.
We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Posted on Aug 20, 2025 - 15:16 WIB