VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Jan 04, 2026 - 19:49 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Dec 30, 2025 - 14:05 WIB
Update - We are continuing to work on a fix for this issue.
Nov 27, 2025 - 21:42 WIB
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:58 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 09, 2025 - 20:13 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Nov 06, 2025 - 02:44 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 31, 2025 - 21:25 WIB
Monitoring - The authoritative source is currently undergoing a regular update to improve service performance. We are actively monitoring its status at the moment.
Oct 30, 2025 - 16:25 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 23:16 WIB
Update - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:42 WIB
Identified - We would like to inform you that the issue is currently being addressed by The Official Authority Team. The remediation process is expected to be completed by few next day. During this period, please be aware that intermittent service disruptions may occur.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding as The Official Authority Team is working to resolve the issue. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.
Thank you for your continued cooperation
Oct 23, 2025 - 01:24 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:10 WIB
Update - We are continuing to monitor for any further issues.
Oct 23, 2025 - 00:09 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Oct 22, 2025 - 23:54 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Oct 08, 2025 - 13:41 WIB

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
100.0 % uptime
Today
Identity Verification Services - VIDA Operational
90 days ago
100.0 % uptime
Today
KTP OCR API Operational
90 days ago
100.0 % uptime
Today
Liveness API Operational
90 days ago
100.0 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA Operational
90 days ago
100.0 % uptime
Today
VIDA WEB eKYC Services Operational
90 days ago
100.0 % uptime
Today
Income Verification Operational
90 days ago
100.0 % uptime
Today
VIDA My-Service Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Liveness SDK Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
100.0 % uptime
Today
Digital Sign - Web Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
100.0 % uptime
Today
Digital Sign - API Operational
90 days ago
100.0 % uptime
Today
OCSP services Operational
90 days ago
100.0 % uptime
Today
VSP Service Operational
90 days ago
100.0 % uptime
Today
VIDA eMeterai service Operational
90 days ago
100.0 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Degraded Performance
90 days ago
100.0 % uptime
Today
Biometric Verification - Authoritative Sources Degraded Performance
90 days ago
100.0 % uptime
Today
Identity Verification - Authoritative Sources Degraded Performance
90 days ago
100.0 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
100.0 % uptime
Today
Network Provider Service Operational
90 days ago
100.0 % uptime
Today
VIDA Pass Operational
90 days ago
100.0 % uptime
Today
VIDA website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

VIDA - RESCHEDULED MAINTENANCE Jan 14, 2026 23:00 - Jan 15, 2026 01:00 WIB

We would like to inform you that the previously scheduled maintenance on January 08, 2026, has been rescheduled. Please find the updated details below :


Agenda : MySQL version Upgrade.
Day & Date : Wednesday.
Starting time : 14 January 2026, 23:00 (JKT Time).
End time : 15 January 2026, 01:00 (JKT Time).
Downtime Estimation : 2 hours.
Impact : All VIDA services will experience downtime during the maintenance window.
Posted on Dec 22, 2025 - 11:01 WIB
Jan 6, 2026

No incidents reported today.

Jan 5, 2026

No incidents reported.

Jan 4, 2026
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - Service is stable and this incident has been resolved.
Jan 4, 19:47 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Jan 4, 18:48 WIB
Update - We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.

The details of the issue are as follows:
Date : 03 January 2026.
Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.
Impact : VIDA Biometric and Identity Verification Services.
Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.
Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update at 6:00 PM 04/01/2026.
Jan 4, 12:07 WIB
Update - We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.

The details of the issue are as follows:

Date : 03 January 2026.

Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.

Impact : VIDA Biometric and Identity Verification Services.

Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.

Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 12:00 AM 04/01/2026.
Jan 4, 10:47 WIB
Update - We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.

The details of the issue are as follows:

Date : 03 January 2026.

Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.

Impact : VIDA Biometric and Identity Verification Services.

Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.

Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 10:00 AM 04/01/2026.
Jan 4, 07:42 WIB
Update - We regret to inform you that our Biometric Verification service and Identity Verification services are still experiencing disruptions.



The details of the issue are as follows:

Date : 03 January 2026.

Problem : VIDA Biometric and Identity Verification services are performing with delayed response for some of the transactions.

Impact : VIDA Biometric and Identity Verification Services.

Root Cause : VIDA is experiencing degraded service from our Authoritative Partner's Service. We have investigated the issue and identified what seems to be an issue with our authoritative partner's services.

Remediation : The issue has been escalated to VIDA's authoritative partner team for further debugging. VIDA will deliver the next update within 7:00 AM 04/01/2026.
Jan 4, 04:03 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Jan 3, 18:36 WIB
Jan 3, 2026
Jan 2, 2026
[VIDA - NOTIFICATION] - [Verify & Liveness] - [Network Provider] - Service Interruption
Resolved - Service is stable and this incident has been resolved.
Jan 2, 15:15 WIB
Monitoring - Our Network Provider team has implemented a fix, and we are currently monitoring the results.
Jan 2, 14:55 WIB
Identified - We hope this message finds you well. We are writing to inform you of a potential impact to some of our services. On Friday, 2 January 2026, we encountered some issues with our Biometric Verification service, Identity Verification service and Liveness Verification services.


The details of the issue are as follows:
Date : 2 January 2026.
Problem : VIDA Biometric, Identity Verification and Liveness services are performing with delayed response for some of the transactions.
Impact : VIDA Biometric, Identity Verification and Liveness Services.
Root Cause : Investigating.
Remediation : Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.
Jan 2, 14:15 WIB
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Dec 29, 2025

No incidents reported.

Dec 28, 2025
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Dec 28, 09:46 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 28, 09:23 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Dec 28, 08:56 WIB
Dec 27, 2025
VIDA Verify Service (FR&Demog) - Authoritative Source Incident
Resolved - This incident has been resolved.
Dec 27, 14:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 27, 14:15 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Dec 27, 13:56 WIB
Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage