All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.94 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.86 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.76 % uptime
Today
KTP OCR API Operational
90 days ago
99.99 % uptime
Today
Liveness API ? Operational
90 days ago
99.99 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.84 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.99 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.97 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
99.95 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Income Verification Operational
90 days ago
99.98 % uptime
Today
VIDA Sign Operational
90 days ago
98.58 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.89 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.89 % uptime
Today
Truesigner API Operational
90 days ago
99.89 % uptime
Today
OCSP services Operational
90 days ago
99.89 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.89 % uptime
Today
VSP Service Operational
90 days ago
99.81 % uptime
Today
Emeterai service ? Operational
90 days ago
90.79 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Authenticator services ? Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.98 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
VIDA - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 19, 22:40 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 17:06 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 17:05 WIB
Scheduled - We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:

Agenda: Upgrade of internal e-Meterai service.
Day: Tuesday.
Date: 19th November 2024.
Time: 22:00 - 23:00 WIB.
Downtime Estimation: 1 hour.
Impact: e-Meterai service may experience degradation.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.
Nov 15, 17:04 WIB
VIDA - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 19, 22:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 17:06 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.


The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.


The details of the maintenance are as follows:

Agenda: VIDA Security Maintenance.

Day: Tuesday.

Date: November, 19th 2024.

Time: 22:00 - 22:30 WIB.

Downtime Estimation: 30 Minutes.

Impact: Verify & Sign Services will be unavailable.


We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.


Sincerely,

PT. Indonesia Digital Identity (VIDA) Customer Support Team
Nov 7, 09:23 WIB
Nov 18, 2024
VIDA Sign Service Degradation
Resolved - This incident has been resolved.
Nov 18, 11:21 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 11:20 WIB
Investigating - VIDA Sign Service is currently experiencing a service degradation. Our team is actively investigating the issue. We sincerely apologize for any inconvenience caused.
Nov 18, 10:24 WIB
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
VIDA Sign Service Degradation
Resolved - This incident has been resolved.
Nov 11, 13:54 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 13:12 WIB
Update - We hope this message finds you well. We are writing to inform you of a potential impact to some of our services. On Monday, 11 November 2024, we encountered some issues with our VIDA Sign services.

The details of the issue are as follows:

Date: 11 November 2024.
Problem: VIDA Sign is experiencing degraded service.
Impact: VIDA Sign Service is experiencing degraded service temporarily.
Root Cause: Investigating.
Remediation: Investigating.

Our technical team is actively working to identify the root cause of the problem and implement remediation measures. However, the impact on these services may result in degraded performance.

We would like to express our sincerest apologies for any inconvenience this may have caused. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

For updates on the situation, please visit our FAQ page at www.vida.id/faq or contact us at support@vida.id for further assistance.

Thank you for your understanding and patience.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Nov 11, 11:50 WIB
Investigating - We are currently investigating this issue.
Nov 11, 11:36 WIB
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage