All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
100.0 % uptime
Today
Identity Verification Services - VIDA ? Operational
90 days ago
100.0 % uptime
Today
KTP OCR API Operational
90 days ago
100.0 % uptime
Today
Liveness API ? Operational
90 days ago
100.0 % uptime
Today
VIDA SSO service Operational
90 days ago
100.0 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
100.0 % uptime
Today
VIDA WEB eKYC Services ? Operational
90 days ago
100.0 % uptime
Today
Income Verification Operational
90 days ago
100.0 % uptime
Today
VIDA My-Service Operational
90 days ago
100.0 % uptime
Today
VIDA Sign Operational
90 days ago
99.98 % uptime
Today
Digital Sign - Web ? Operational
90 days ago
99.99 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.99 % uptime
Today
Digital Sign - API Operational
90 days ago
99.99 % uptime
Today
OCSP services Operational
90 days ago
99.99 % uptime
Today
VSP Service Operational
90 days ago
99.99 % uptime
Today
VIDA eMeterai service ? Operational
90 days ago
99.94 % uptime
Today
VIDA Auth services Operational
90 days ago
100.0 % uptime
Today
Device Token services ? Operational
90 days ago
100.0 % uptime
Today
VIDA Auth Services ? Operational
90 days ago
100.0 % uptime
Today
Phone Token Service Operational
90 days ago
100.0 % uptime
Today
Authoritative source Operational
90 days ago
99.96 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.95 % uptime
Today
Identity Verification - Authoritative Sources Operational
90 days ago
99.95 % uptime
Today
eMeterai Service - Peruri Operational
90 days ago
99.97 % uptime
Today
Network Provider Service Operational
90 days ago
99.99 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
VIDA - SCHEDULED MAINTENANCE
Update - The scheduled maintenance has been completed.
Mar 25, 23:37 WIB
Completed - The scheduled maintenance has been completed.
Mar 25, 23:10 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 WIB
Scheduled - We hope this email finds you well. We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

The purpose of this maintenance is to improve the quality of our services and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:

Agenda: Database Upgrade.
Day: Tuesday.
Date: 25 March 2025.
Time: 23:00 WIB (Jakarta Time).
Downtime Estimation: 10 Minutes.
Impact: All VIDA Service (Verify, Auth, Liveness, OCR, Sign, e-Meterai) will be unavailable during this maintenance.

We appreciate your understanding and cooperation during this time. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Sincerely,
PT. Indonesia Digital Identity (VIDA) Customer Support Team
Mar 11, 15:27 WIB
[VIDA - URGENT MAINTENANCE] from Authoritative Source
Completed - The scheduled maintenance has been completed.
Mar 25, 22:22 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 WIB
Scheduled - Dear Valued Customers,

We hope this message finds you well. We are writing to inform you of an urgent maintenance on the Authoritative Source Data Center.

The purpose of this maintenance is to improve the quality of our service and ensure a seamless experience for our customers. However, we understand that this may cause inconvenience and would like to extend our sincerest apologies in advance.

The details of the maintenance are as follows:
Agenda: Urgent maintenance on the Authoritative Source Data Centre.
Day: Tuesday.
Date: March, 25th 2025.
Time: 21:00 WIB.
Downtime Estimation: Approximately 1 hour.
Impact: VIDA Identity Verification service will be unavailable during this period.

We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at www.vida.id/faq for more information.

Thank you for your understanding and support.
Mar 25, 15:26 WIB
Mar 24, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - Service is good and stable. This incident has been resolved.
Mar 24, 11:22 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 11:09 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Mar 24, 10:24 WIB
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
VIDA Sign Service Incident - Intermittent
Resolved - Service is good and stable. This incident has been resolved.
Mar 21, 10:45 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 10:45 WIB
Identified - Some VIDA customers may experience intermittent performance degradation on certain VIDA Sign services. Our technical team is working to resolve the issue as quickly as possible.
Mar 21, 07:21 WIB
Mar 20, 2025

No incidents reported.

Mar 19, 2025
VIDA Verify Service - Authoritative Source Incident
Resolved - Service is stable and this incident has been resolved.
Mar 19, 17:12 WIB
Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results.
Mar 19, 15:59 WIB
Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service.
Mar 19, 14:07 WIB
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
VIDA eMeterai Service - Authoritative Source Incident
Postmortem - Read details
Mar 14, 14:45 WIB
Resolved - Service is stable and this incident has been resolved.
Mar 14, 14:45 WIB
Monitoring - VIDA's Authoritative Partner team for e-Meterai services has implemented a fix, and the services are currently being restored. We are monitoring the results to ensure stability.
Mar 14, 14:12 WIB
Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible.
Mar 14, 13:32 WIB
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