All Systems Operational

About This Site

Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
VIDA Verify Operational
90 days ago
99.76 % uptime
Today
Biometric Verification - Authoritative Sources ? Operational
90 days ago
99.37 % uptime
Today
Identity Verification services ? Operational
90 days ago
99.3 % uptime
Today
KTP OCR API Operational
90 days ago
99.98 % uptime
Today
Liveness API ? Operational
90 days ago
99.95 % uptime
Today
ID Verification - Authoritative Sources Operational
90 days ago
99.64 % uptime
Today
VIDA SSO service Operational
90 days ago
99.98 % uptime
Today
Biometric Verification service - VIDA ? Operational
90 days ago
99.9 % uptime
Today
ID Verification Services - VIDA Operational
90 days ago
99.91 % uptime
Today
VIDA Sign Operational
90 days ago
99.38 % uptime
Today
Template Signing - Web ? Operational
90 days ago
99.98 % uptime
Today
Cloud Signing (CSC) Operational
90 days ago
99.98 % uptime
Today
Truesigner API Operational
90 days ago
99.98 % uptime
Today
OCSP services Operational
90 days ago
99.98 % uptime
Today
VIDA Web e-Sign Operational
90 days ago
99.98 % uptime
Today
VSP Service Operational
90 days ago
99.98 % uptime
Today
Emeterai service ? Operational
90 days ago
95.79 % uptime
Today
Third Party Components Operational
90 days ago
99.99 % uptime
Today
SMS Gateway, APAC T Operational
90 days ago
100.0 % uptime
Today
Datadog Metrics Pipeline Operational
90 days ago
99.98 % uptime
Today
Datadog Synthetics Operational
90 days ago
100.0 % uptime
Today
VIDA Pass ? Operational
90 days ago
100.0 % uptime
Today
VIDA website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 12, 2024

No incidents reported today.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
VIDA - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 8, 23:33 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

As we strive to continuously improve our services and enhance your experience with us, we will be conducting a system update for our VIDA Verify Service.

The details of the maintenance are as follows :
Agenda: Re-Route traffic to our authoritative partner via primary link after upgradation.
Day : Wednesday.
Date : 8 May 2024.
Time : 23:00 - 23:30 WIB.
Downtime Estimation : 30 Minutes.
Impact : Verify services will experience downtime during the above mentioned period.

We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at www.vida.id/faq for more information.

Thank you for your understanding and support.
May 6, 16:03 WIB
May 7, 2024
VIDA - SCHEDULED MAINTENANCE
Completed - The scheduled maintenance has been completed.
May 7, 22:39 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 WIB
Scheduled - We are writing to inform you of a scheduled maintenance of the network/system for our PT Indonesia Digital Identity (VIDA) services.

As we strive to continuously improve our services and enhance your experience with us, we will be conducting a system update for our VIDA Verify Service.

The details of the maintenance are as follows :
Agenda: Route traffic to our authoritative partner via secondary link as primary will undergo upgradation.
Day: Tuesday.
Date: 7 May 2024.
Time: 22:00 - 22:30 WIB.
Downtime Estimation: 30 Minutes.
Impact: Verify services will experience downtime during the above mentioned period.
Note: Following the downtime, there may be a latency impact of approximately 200 milliseconds on Verify services until the switch back to primary.


We would like to express our sincerest apologies for any inconvenience this may cause. Your business is important to us, and we are committed to restoring our services to full functionality as soon as possible.

If you have any further questions or concerns, please do not hesitate to contact us at support@vida.id or visit our FAQ page at www.vida.id/faq for more information.

Thank you for your understanding and support.
May 6, 16:08 WIB
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
VIDA Verify service degradation
Resolved - Service is stable and this incident has been resolved.
Apr 30, 10:13 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 09:26 WIB
Update - We regret to inform you that Biometric Verification service is still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 12:00 WIB today 30-04-2024.
Apr 30, 07:59 WIB
Update - We regret to inform you that Biometric Verification service is still experiencing disruptions. Our technical team is working diligently to resolve the issue and restore full functionality to these services. VIDA will deliver the next update within 8:00 WIB today 30-04-2024.
Apr 30, 04:54 WIB
Update - VIDA is experiencing degraded for some of the services request on VIDA Biometric Services from our Authoritative Partner's Services. VIDA technical team is investigated the issue and identified that seems to be an issue with our authoritative partner's services.

VIDA technical team is working with VIDA's authoritative partner team towards service recovery.
Apr 30, 02:22 WIB
Identified - VIDA is experiencing degraded for some of the services request on our Biometric Verification service and Identity Verification services. VIDA technical team is investigated the issue.

VIDA technical team is working towards service recovery.
Apr 30, 00:00 WIB
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

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